Ummer Ahmad Email & Phone Number

California, United States

•Developed and implemented training methods to promote improved officer performance.•Conduct evaluations and reviews for 50+ employees.•Collaborated with Performance Manager to integrate analysis techniques, resulting in improved efficiency.

Detroit Metropolitan Area

•Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.•Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.•Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.

Detroit Metro Airport

•Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.•Provided friendly and professional assistance to employees, visitors and customers.•Supervised property entrances and exits and monitored employee safety.•Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Detroit Metropolitan Area

•Trained and mentored new team members to promote productivity, accuracy and friendly customer service.•Assisted staff with resolving complex customer issues and implementing targeted solutions.•Addressed customer inquiries to increase customer satisfaction ratings.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Aviation Management Technology

Activities and Societies: Alpha Eta Rho