Unesh Clark Email & Phone Number

Perth, Wa, Au

Australia

Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Service desk management, assigning tickets and jobs, reviewing and responding to customers • Participating in team weekly huddles to follow up on job status and weekly Change Advisory Board (CAB) meetings • Capacity planning in Clarizen, adjustment of staff time allocations and adjustment of reporting (Power BI, APEX, Service Desk)• Supporting monthly service delivery reports and monthly licencing reports• Distributing monthly support reporting for service delivery and licensing• Hosting and presenting at Customer Monthly Service Delivery Meetings

• Supported project activities including project collateral, status reports, team progress monitoring and resource allocation• Established and maintained administrative systems to support the project team • Mobilised contractors and technicians using Enable to BHP & Roy Hill sites• Checked and processed daily payments, domestic and international funds • Prepared and monitored tracking receivables and payment schedules• Prepared and reported payroll, superannuation, PAYG and related reconciliation and reporting• Compiled and updated cash flow forecasts, accounts registers and schedules

• Provided high level service and support for a leading provider of process technologies and services for metals and mining, industrial water treatment and the alternative energy industries• Supported the Site Account Management Team, Field Service Management Team and Service Coordination Supervisor• Coordinated scheduling, planning, travel logistics and site mobilisation • Developed and managed service contracts and proposals• Cost control, debt collection and supervision of site service purchasing and invoicing • Monitored job margins and ensured budget requirements were met

• Operated as a first point of contact for all tenant enquiries, scheduled and managed service jobs• Maintained office inbox, issued jobs and processed special claims• Managed accounts, verified and receipted invoices, requisitions for goods and services • Processed monthly reports, completed recordkeeping and data entry

• Coordinated field service operations for a large forklift sale, rental and services company• Trained and inducted team members in policies and procedures• Provided full support to Technicians completing installation, servicing, maintenance and repairs• Scheduled workloads and liaised with clients and contractors• Managed client contracts, raised parts quotations, sales and invoicing• Monitored monthly sales targets and prepared monthly reports

Bachelor Of Commerce (Human Resources And Management)

Diploma Of Human Resource Management

Diploma Of Commerce