Built and continue to lead a support department for both internal and external customers of Encore. Beginning with the support of attendees to the virtual event platforms Encore provides, the department has grown to support both attendees and speakers on relevant platforms in addition to our own team members on the hardware and software Encore uses to deliver events.To do this I strategise the continuing development of the department, seeking opportunities to be valuable to our team members and expand our portfolio of solutions that we support. This at times requires us to change and improve existing processes.I also strategise and develop billable revenue opportunities to make what is otherwise commonly seen as a costly department into a revenue-generating entity.

About usClients who work with Concise are typically looking to create a more engaging and informative meeting that generates a demonstrable Return on Investment by using interactive technology. Concise has built a loyal client base as a result of the high level of service we provide, the innovation and stability within the app, along with a culture that makes us easy to work with. We understand that our clients want to be assured of a successful meeting; to deliver this we recognise the need to be pro-active, attentive to the needs of the business and to share our experience where it can add value. We are interested in our clients’ business and hence the outcomes they want from their meetings. We work as pro-active partners as efficiently and effectively as possible; this is what keeps our reputation highWith offices around the world and a multilingual team of event experts, we offer a truly global service.Contact us:London : + 44 (0) 207 644 6444 New York : + 1 212 380 1228San Francisco: +1 415 484 4717Johannesburg: +27 10 590 6173Hong Kong: + 852 3746 9038 Singapore: +65 6809 3775