A dynamic professional with over 9 years 6 mos. of pioneering experience in Product support management, Aftermarkets support - Service, Customer Service Support, OEM support management and Dealer Management.• Presently associated with Cummins India Ltd -DBU as a OEM support for the North Region for Esteemed Automotive player in HDV for CMI & Non CMI customers.• Constantly striving to improve processes and workflows to deliver results that exceed customer expectations.• Resourceful at maintaining business relationships with customers to achieve quality product and service norms by resolving their service-related critical issues.• Experience in troubleshooting and performance measurement of Mechanical & Electronic controlled engines.• Significant experience in handling Cummins Engines and Cummins powered equipment’s in automotive and construction applications.• Skilled in motivating the workforce in enhancing their efficiencies & assisting them to deliver quality services to clients.• Excellent Relationship Management, Analytical & Communication Skills.• Expertise in Defining processes regarding preventive maintenance of engines and machines for smooth operation and Customer satisfaction.Overall, I am a highly motivated and goal-oriented professional who takes pride in delivering outstanding customer service and fostering positive relationships with customers.SKILLSProduct Support & Management Customer Support After Market Sales and Service New Product Support and Engineering Product ValidationRoute Cause Analysis Technical Report Writing
