Upender Kumar Email & Phone Number

Rudrapur Uttrakhand

Currently I'm supporting and effectively handling to our esteemed OEMs (CMI & Non CMI) for the Cummins supplied products (Exhaust Aftertreatment System, DEF TANK, TRANSFER TUBES, SENSORS MODULES). Handling all the protos, FTR, COP Emission testing (WHTC AND WHSC cycles) and quality BIS & AIS issues etc.• Dealt to provide prompt & continuous Before-IN Service Quality support, which includes Product Design and related Interface troubleshooting.• Consistently achieved the ZERO RM (Return… Show more Currently I'm supporting and effectively handling to our esteemed OEMs (CMI & Non CMI) for the Cummins supplied products (Exhaust Aftertreatment System, DEF TANK, TRANSFER TUBES, SENSORS MODULES). Handling all the protos, FTR, COP Emission testing (WHTC AND WHSC cycles) and quality BIS & AIS issues etc.• Dealt to provide prompt & continuous Before-IN Service Quality support, which includes Product Design and related Interface troubleshooting.• Consistently achieved the ZERO RM (Return Material) counts every month. Show less

Dispur, Assam, India

• I am holding a position of Junior Service Manager handling dealership and Monitoring Key Performance Initiatives of the Dealership (MTTR, RECT & NEPI).• Conducting Various Audits such as Warranty, Dealer scorecard audit for improvement of Dealer performance.• Providing Field Support such as troubleshooting & fault finding to Dealer Service Engineers. Attending Customer Sites in Critical issues for Customer Support.• Helping engineering team PQC (Product Quality Committee) projects… Show more • I am holding a position of Junior Service Manager handling dealership and Monitoring Key Performance Initiatives of the Dealership (MTTR, RECT & NEPI).• Conducting Various Audits such as Warranty, Dealer scorecard audit for improvement of Dealer performance.• Providing Field Support such as troubleshooting & fault finding to Dealer Service Engineers. Attending Customer Sites in Critical issues for Customer Support.• Helping engineering team PQC (Product Quality Committee) projects in Field activities on Customer sites.• Prepare the parts planner to ensure 100% availability of preventive maintenance and critical parts at dealer• Conducting and Organizing the Service camp for interaction with customers and develop our business• Provided Warranty & Product Support to govt customer (ONGC, IOCL and NEEPCO) powering various applications like Dozers, Compressor Drills of OEMs.• Providing Service & Maintenance Support in Power car powering Humsafer Express at NFR Railways.• Providing service support to Cummins Engines powering applications such as Diesel Generators, Compressors etc. Also using troubleshooting tree while attending engines to restore. And reduce the Engine downtime.• Providing Electrical and Electronic support to our field team on Controller and ECM. Show less

Guwahati Area, India

• Managing and supporting to Authorized dealerships (M/s Eastern Diesel sales and service) of Cummins India LTD in for the development of technical capability and Service parameters.• Reviewing the maintenance forecast plan with dealer towards parts planning and achieving the revenue generation • Provided tactical and business planning forecast for the dealership and customer division• Participated in customer complaint investigation and resolution.• Technically supporting… Show more • Managing and supporting to Authorized dealerships (M/s Eastern Diesel sales and service) of Cummins India LTD in for the development of technical capability and Service parameters.• Reviewing the maintenance forecast plan with dealer towards parts planning and achieving the revenue generation • Provided tactical and business planning forecast for the dealership and customer division• Participated in customer complaint investigation and resolution.• Technically supporting Dealers on Warranty cases and claims on time. Failure Analysis is done at my end for warranty decisions.• Handling dealers in both commercial and technical aspects.• Conducting training for dealers and customers on engine, Tech tool, etc.• Dealer manpower competency development at Area office level quarterly wise.• Focus on customer centricity by having good understanding of their expectations and needs strive for keeping Cummins First in mind and First in choice.• Increase customer satisfaction by putting action in places for improvements needs as reveal in NPS Surveys (and via other channels) • CRM – Regular interactions with OEM’s & Direct big customers like NF railways, Quippo and ABI Construction. Show less

Attended Training in Cummins Technical Training Centre, Pune for a period of 9 Months. Regarding Subjects Like Basics Of Diesel Engine, Basic Electrical & Electronics Training, Cummins Engines & Controller Familiarization.

Ghāziābād Area, India

I did completed my summer training in Shri Ram Pistons. Which is largest manufacturing of pistons, rings, valve & gudgeon pins.

B.E, Mechanical Engineering, 7.0 Cgpa

Diploma, Mechanical Engineering

I have completed my diploma in Mechanical from the Govind Ballabh Pant Polytechnic College .

10Th

I did completed my 10th From Sanjeevani Public School.