Upendra Reddy Email and Phone Number

Working as technical lead / SME and managing the team at Dell Technologies. Supporting 100 + Global customers in the heterogenies environment. We support all the Windows / Linux OS support like regular patch management along with vulnerabilities. And also, we perform the Windows upgrades on regular basis depends on customer requirement like from (Win 2012 to 2016 / 2019). I have very strong knowledge on Change. Incident, Problem Management process as well. Maintaining all Windows VMware Environment of the shared project. Working in Problem management team and identifying root cause and reducing repeated incidents. Closely working with the team to close all the incident without breaching any SLAs. Handling GCP / Azure environment for the customers and managed Linux / Windows Environment. Knowledge on PowerShell scripting and implemented many automations as per the project requirements.