Upesh Sheelaka Email & Phone Number

Australia

5G Networks is a licenced telecommunications carrier operating across Australia. Our mission is to be the partner of choice for unifying a seamless digital experience for our customers across data connectivity, cloud and data centre services, all underpinned by our expertly managed services.Digital leadership, people, and exceptional customer experience; key foundations to our approach, which enables customers to thrive in a digital world. 5G Networks are dedicated to providing our customers with a valued and unique experience, underlined by our vision.Our culture is firmly centred around people, collaboration and trust, enabling our team to continually unlock value for our customers through innovation and the expertise to transform digital challenges into successful business outcomes.

Western Province, Sri Lanka

CBC Tech Solutions Limited, an information technology solution provider, started operation in 2003 as a fully owned subsidiary company of Commercial Bank of Ceylon PLC, with the intention of providing information & communication technology (ICT) related products, services, and solutions to the corporate sector, initially to champion the information technology operations of Commercial Bank.Key Responsibilities:Patch and update management (ManageEngine)Remote access and troubleshooting (ManageEngine)OS imaging and deployment (ManageEngine)Reporting and auditing (ManageEngine)Application distribution (ManageEngine)Asset management (ManageEngine)Daily monitoring on protection against ransomware, exploits, rootkits etc.… (Kaspersky EDR Optimum)

Cinnamon Life, Sri Lanka

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 176,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.Key Responsibilities:Serve as the primary point of contact for End userAnalyze and resolve issues for individualsPro-active vulnerability Zscaler Cloud Exprience (ZDX) PlatformTo maintain high login Efficiency (Availability) for customersTo update work logs and follow shift/ escalation process and process complianceTo ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen CasesTo adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policiesTo resolve tickets within agreed SLA of ticket volume and timeSelf-motivated with the ability to work in a fast moving environmentIncident management administering on ServiceNow platformCore handling of remote support establishing on remote devices. With BeyondTrust Remote Support (Formerly Bomgar)Support through corporate TeamViewer platform on cross-platform remote connectivity Citrix Receiver handling for secure access to cloud computersDistribution list tasks from Asia-Pacific, America, Europe, Middle East, Africa and United StatesActive Directory user managementPrimary point end user support on incidents and workorders

Colombo 00400, Sri Lanka

Established in 1897, the Godrej Group has its roots in India's independence and Swadeshi movement. Our founder, Ardeshir Godrej, lawyer-turned-serial entrepreneur, failed with a few ventures, before he struck gold with a locks business.Today, we enjoy the patronage of 1.1 billion consumers globally across consumer goods, real estate, appliances, agriculture, and many other businesses. In fact, our geographical footprint extends beyond Earth, with our engines now powering many of India's space missions.With a revenue of over USD 4.1 billion, we are growing fast, and have exciting, ambitious aspirations.Key Responsibilities:Helpdesk support Engineer with Godrej IT teamDomain right and administration controlsLocal L1 support on SAP operations, i.e. SAP GRC Process, SAP transaction, SAP Authorization, etc...Repair and troubleshoot computers as & when issues arise, both software & hardware relatedInstalling and updating software and IT compliance applicationsAssist Microsoft O365 configuration and troubleshootTaking quotations in case of new assets purchaseUpdate and maintain IT assets with GCPL Indian IT teamAdministering all Sri Lanka Godrej employees new voice activation, data allocation, connection issues related, etc... under the respective SPCoordination point for the third party service providerEnsuring network connectivity at head office and factoryPurchase of IT assets and accessoriesAssist HR and administrative interventions in the company

Colombo 00400, Sri Lanka

Established in 1979, ZILLIONe is an internationally networked leading enterprise technology solutions provider. With over 40 years of industry experience, our focus has been to recognize and offer best-in-class enterprise solutions to our customers.We aspire to deliver outstanding business value through our trusted partnerships with global technology experts and professional in-house development capabilities. With over 700 customer relationships, ZILLIONe has a strong network of clientele across Sri Lanka, Maldives and Fiji strengthening our international presence.Key Responsibilities:Investigate incidents caused by activities and identify false positivesSCCM deployment configurationsDaily field visit for appointed sectors as a key responsibilityWSUS database troubleshootingHandling intercommunications with the foreign Microsoft team

Kadawatha, Sri Lanka

Sterling Japan Company Ltd the main pioneer of supplying brand new Motor Vehicles to the overseas market from Japan and authorized service providers for Sterling vehicles imported to Sri Lanka.Key Responsibilities:Call center and walk-in customers booking inquiries support assistanceContacting customers daily motor vehicle service satisfaction and complains in all branchesDaily routine updates on the company web page, social media marketing

Colombo 00300, Sri Lanka

The main priorities for Mi Fare and Des Fare card technologies, smart securities, smart certificates, ID cards printing, etc...Key Responsibilities:Administered Primary and an Additional Domain Controller (Microsoft Windows 2008 R2)Configured Quick Book 2008 Pro version for maintaining various accounting tasksClient Operating System troubleshootingProvided ESET Endpoint server and client solution securityHardware troubleshootingTechnical support in ID card printing. Personalized card printing for world-class CIM printers,Fargo C50 card printerFargo HDP8500 printerFargo HDP4000 printerFargo HDP5000 printerKnowledge-based in the criteria of fields, Mi Fare 1KContactless Cards, Mi Fare 4KContactless Cards, Mi FareDesfire EV1 cardsPlain card with signature panel & magnetic strip

Maharagama, Sri Lanka

Key Responsibilities:Hard disk drive recovery PC assembling & Operating System installation Software installationUnderstanding BIOS firmware environmentConfiguration basic routersNetwork cabling troubleshootingSolving malware issuesMicrosoft Outlook and Live Mail configurations

Colombo 00800, Sri Lanka

Computer hardware, network technical support from ITS Computer (Pvt) Ltd being outsourced at any matter of time. Been represented all seven days a week for Roman Catholic Archdiocese of Colombo and as well as to Aquinas College on the other hand.

Bachelor'S Degree, Computer Networks And Security

Managing Networks and Security Network Security Future Technologies IT Project Management

Cloud Computing Studies

AZ 801 Configuring Windows Server Hybrid Advanced Services AZ 800 Administering Windows Server Hybrid Core Infrastructure Windows Server.

Certificaton, Network Administration With Security

Server Administration Configuring and Troubleshooting Proxy Server / Firewall Installing and Configuring MS Exchange Mail Server 2010 /.

Preliminary Certificate In, Marketing, Ordinary Pass

Programme Objective A basic knowledge of Marketing to start, manage and expand their business. Encourage and promote entrepreneurship.

Diploma, Computer Hardware Engineering, Credit

Introduction to PC Hardware Motherboard Components & Bus Architecture The CPU Evolution & Architecture, Types of RAM Identifying different.

Diploma, Information Technology, Credit

Convey the IT concepts from the outset and explore the topics regarding MS Office usage, Web design, Computer Programming.

Gce London Advanced Studies, Edexcel

Core Mathematics 01 Core Mathematics 02 Decision Mathematics 01

Gce London Ordinary Level, Edexcel

Physics Mathematics Chemistry Computing English Language English Literature