Payment Review Analyst
CurrentActively monitored payments, applying sound decision-making to balance approvals and declines while prioritizing business objectives.Detected suspicious or fraudulent behavior patterns through OSINT, analytical skills, and in-house monitoring systems.Performed in-depth analysis of credit card chargebacks to identify emerging fraud patterns and provided quality assurance feedback to improve processes across multiple hubs.Delivered payment review training to both in-house and outsourced teams, covering onboarding and cross-training.Achievements:- Contributed to the project by rewriting work guides and reviewing quality standards.