Jorge Urdaneta Email & Phone Number

Houston, Tx, Us

Houston, Texas, Us

Hanover, Md, Us

Onsite IT System Analyst with Marathon Oil Corporation, providing support to different E&P vendor applications used by Drilling, Engineering, Exploration & Subsurface teams, (Aries, CMG (GEM & IMEX), DecisionSpace Geoscience Suite, EasyCore, EDM, Eclipse, GeoGraphix Suite, Geolog, Gohfer, GOCAD/SKUA, IHS Harmony, Kappa, Matlab, MOVE, Petrel Suite, ProCount, PSPro, PVTSim, StarSteer, Trinity, etc).Daily task consist of:• Break/fix support, including collaborating with our internal IT teams (Server, Storage, DBA, Security, End-User Support etc.).• Upgrade the Windows applications by testing and documenting the installs.• Supporting and maintaining the license files and license servers associated with applications.• Performing the necessary administrative tasks to manage permissions for applications that have their own security.• Maintaining some basic configuration data.• Ensuring that applications perform at acceptable levels and are not constrained by desktop, network, security or server specifications/capacity.

Atlanta, Georgia, Us

• Dedicated Onsite Support for Apache Corporation located in Houston, TX Galleria area.• Troubleshooting software issues (Petrel, Petra, ArcGIS, Harmony / Welltest, GeoGraphix, Kingdom, FlexLM licenses, etc).• Ticketing system Service Now.• C Level Support.• Deployment of new equipment such as Dell/HP/Lenovo laptops and desktops, Workstations for Engineers, Apple devices, Cisco IP Phones, etc.• Support to Remote Systems (GoToMyPC, Citrix VDA agent, Putty, etc).• Mainly responsible for providing technical support and expertise to around 1000+ end users. Troubleshooting software and hardware issues in the following environments-Windows 7 and 10, MS Office 2013/2016 and 365, (64 and 32 bit), Citrix- as well as executing installations/upgrades. The company has a mixed environment for their hardware.• Schedule work on-call rotation for after-hours support.

Fort Mill, Sc, Us

• Almost the same activities with Pipeline, and some additional.• IT Support to buildings located at Downtown Houston, TX: 1200 Smith ST, 1400 Smith ST, 1600 Smith ST, and 1500 Louisiana ST, including remote locations as well.• Deployment project upgrade from Windows 7 to 10, MS Office 365 cloud services, Skype for Business, OneDrive for Business, Exchange next, SharePoint Next, etc.• Deployment project upgrading laptops, desktops, iPhone and iPad.• GLAM Support (Group Lifecycle and Access Management) as the stewardship, add and remove user's access to specific shared folders within the Business Unit.• Video conference Support, medium to large Town Halls, Condeco signage panels, Barco, Cisco video conference equipment, WebEx Support Meetings, etc.• Provide support to 3rd party applications software, updates, bug fixes, troubleshooting, etc., through to the GIL Options Panel, where can be found all the software available in the company.

Fort Mill, Sc, Us

As a Compucom Employee.• Dedicated Desktop support to Chevron Pipeline Company, including crude oil terminals and pipelines branch in the U.S. Gulf of Mexico, California, Colorado, Louisiana, Texas and Utah.• Ticketing system using BMC Remedy.• Setup of new laptops, desktops, Panasonic Toughbook, ToughPad G1 and workstations, printing and scanning network devices, mobile devices (iPhone, iPad and Blackberry).• Specialized support for GIL OS which is a modified version of Windows 7 and Vista for Chevron.• Dedicated support to C-Level within the company and others VIP customers.• Application Install and support, such as Ms. Office suite, VMACS (Crude Oil Pipeline Accounting and Measurements System), Quorum Land Systems, Google Earth, ezXOS using Citrix client among others.• Deployment project upgrade from Windows Vista to 7 OS.• Keep updated inventory for all the assets for Chevron Pipeline.• Support video-teleconferencing.• Setup of Remote Access Services using VPN connections (Junos Pulse Juniper, Cisco, Microsoft client).• Provide 24x7 Technical Support every 4 weeks.

Menlo Park, Ca, Us

Robert Half Technology within Chevron Pipeline CompanyITC Helpdesk SupportAs a Contractor

• Responsible for the migration plan design, implementation and management of all Application Servers from Chevron to Petroboscan Company. Total OPEX of +US$ 350MM and CAPEX of +US$ 310 MM for a crude production of approximately 130K BPD.• Lead role for the installation, testing and evaluation for all hosted applications in application servers and workstation’s user. Manage the lifecycle of your supported applications from implementation to retirement, including license procurement, license usage monitoring, maintenance renewals, version control, and annual budget planning.• FlexLM License management for the installed base of G&G applications and other company business units.• Initiate, plan, communicate, and oversee the deployment of new applications, existing application upgrades, updates, patches and bug fixes, while adhering to client’s production.• Leading support to users, G&G applications for downstream / upstream Oil and Gas (e.g. SLB Suites, Paradigm, Landmark, among others).• Maintenance of all application platforms.• Responsible for procurement process for licenses and third party software Linux/Unix/Windows.• Support to G&G area concerning hardware and software packages.• Migration of 2 instances of Oracle 8i on RHEL to Oracle 10g, Oracle DB Support level.• Installation and configuration workstations xw9400 with RedHat OS for environments running Geoframe and OpenWorks, including virtual machines configuration and OS image customization.• Evaluate open source technologies and implement those solutions in the infrastructure.• Change control policies and procedures.• Build and maintain vendor relationships to support business application lifecycles.• Create and maintain documentation, including business application guides, process and support manuals, application roadmaps and run books.

San Ramon, Ca, Us

• Supported more than 700 users between offices, offshore and onshore main production plants and oil fields located in different geographic locations.• Setup of new laptops and desktops, printing and scanning network devices, mobile devices like smart phones or tablets.• Specialized support for GIL OS which is a modified version of Windows XP for Chevron.• Kept an updated inventory for all the assets for Chevron at all locations.• Helped different management with national and international video-teleconferencing.• Worked closely with telecommunications Analyst, Server Administrators and Applications support.• Setup of Remote Access Services (VPN, Secure IDs, OWA, Citrix).• Provided smooth support for users regarding Outlook setup (usually road warriors).• Informed users of Information Protection Policies and how to avoid security risks.• Managed warranties for IBM and HP assets for parts interchanges and/or repairs throughout an Authorized Service Channel.• Assigned to provide 24x7 Technical Support every 4 weeks.