Jorge Urdaneta Email & Phone Number

Houston, TX, US

Houston, Texas, US

Hanover, MD, US

• Onsite IT System Analyst with Marathon Oil Corporation, providing support to different E&P vendor applications used by Drilling, Engineering, Exploration & Subsurface teams, (Aries, CMG (GEM & IMEX), DecisionSpace.
• Break/fix support, including collaborating with our internal IT teams (Server, Storage, DBA, Security, End-User Support etc.).
• Upgrade the Windows applications by testing and documenting the installs.
• Supporting and maintaining the license files and license servers associated with applications.
• Performing the necessary administrative tasks to manage permissions for applications that have their own security.
• Maintaining some basic configuration data.

Atlanta, Georgia, US

• Dedicated Onsite Support for Apache Corporation located in Houston, TX Galleria area.
• Troubleshooting software issues (Petrel, Petra, ArcGIS, Harmony / Welltest, GeoGraphix, Kingdom, FlexLM licenses, etc).
• Ticketing system Service Now.
• C Level Support.
• Deployment of new equipment such as Dell/HP/Lenovo laptops and desktops, Workstations for Engineers, Apple devices, Cisco IP Phones, etc.
• Support to Remote Systems (GoToMyPC, Citrix VDA agent, Putty, etc).

Fort Mill, SC, US

• Almost the same activities with Pipeline, and some additional.
• IT Support to buildings located at Downtown Houston, TX: 1200 Smith ST, 1400 Smith ST, 1600 Smith ST, and 1500 Louisiana ST, including remote locations as well.
• Deployment project upgrade from Windows 7 to 10, MS Office 365 cloud services, Skype for Business, OneDrive for Business, Exchange next, SharePoint Next, etc.
• Deployment project upgrading laptops, desktops, iPhone and iPad.
• GLAM Support (Group Lifecycle and Access Management) as the stewardship, add and remove user's access to specific shared folders within the Business Unit.
• Video conference Support, medium to large Town Halls, Condeco signage panels, Barco, Cisco video conference equipment, WebEx Support Meetings, etc.

Fort Mill, SC, US

• As a Compucom Employee.
• Dedicated Desktop support to Chevron Pipeline Company, including crude oil terminals and pipelines branch in the U.S. Gulf of Mexico, California, Colorado, Louisiana, Texas and Utah.
• Ticketing system using BMC Remedy.
• Setup of new laptops, desktops, Panasonic Toughbook, ToughPad G1 and workstations, printing and scanning network devices, mobile devices (iPhone, iPad and Blackberry).
• Specialized support for GIL OS which is a modified version of Windows 7 and Vista for Chevron.
• Dedicated support to C-Level within the company and others VIP customers.

Menlo Park, CA, US

Robert Half Technology within Chevron Pipeline CompanyITC Helpdesk SupportAs a Contractor

• Responsible for the migration plan design, implementation and management of all Application Servers from Chevron to Petroboscan Company. Total OPEX of +US$ 350MM and CAPEX of +US$ 310 MM for a crude production of.
• Lead role for the installation, testing and evaluation for all hosted applications in application servers and workstation’s user. Manage the lifecycle of your supported applications from implementation to retirement.
• FlexLM License management for the installed base of G&G applications and other company business units.
• Initiate, plan, communicate, and oversee the deployment of new applications, existing application upgrades, updates, patches and bug fixes, while adhering to client’s production.
• Leading support to users, G&G applications for downstream / upstream Oil and Gas (e.g. SLB Suites, Paradigm, Landmark, among others).
• Maintenance of all application platforms.

San Ramon, CA, US

• Supported more than 700 users between offices, offshore and onshore main production plants and oil fields located in different geographic locations.
• Setup of new laptops and desktops, printing and scanning network devices, mobile devices like smart phones or tablets.
• Specialized support for GIL OS which is a modified version of Windows XP for Chevron.
• Kept an updated inventory for all the assets for Chevron at all locations.
• Helped different management with national and international video-teleconferencing.
• Worked closely with telecommunications Analyst, Server Administrators and Applications support.