□ Main Responsibilities: - Working on multiple projects based on Dayforce Time Clock Implementation - Meeting with client to discuss time clock Implementation, provide demonstration, training - Time Clock configuration using XML - Connectivity testing with client - Internal Functionality Testing- External Functionality testing- Troubleshooting- Post Implementation Support- Provides training & coaching to new team member Voluntary In house trainings… Show more □ Main Responsibilities: - Working on multiple projects based on Dayforce Time Clock Implementation - Meeting with client to discuss time clock Implementation, provide demonstration, training - Time Clock configuration using XML - Connectivity testing with client - Internal Functionality Testing- External Functionality testing- Troubleshooting- Post Implementation Support- Provides training & coaching to new team member Voluntary In house trainings undertaken:- Basic SQL (2021)- Basic English for business (2023)- Foundation in ISTQB (Year 2024)- Developing Data visualization & Analysis Reports (Year 2024)- Effective Customer Interaction (Year 2024) Show less

Skills & Exposures:• Basic & Semi Cinematic Filming• Experienced shooting in both manual and auto mode.• Experienced in filming weddings.• Equipment handling/ Set up• Experienced shooting with below:Crane Lab 3, Ronin SC, RS3 MiniTripodsBasic external and integrated lights, Sony Camera with both kit, zoom or fixed lens.

✦ EXPOSURES & SKILLS: • Payroll & HRadmin• Business Expenses• Dayforce HCM, Citix - CPS1 , HR Evolution CRM, SQL (Run Scripts & Reporting)• B2B & B2C Customer Service• Documentation on process, FAQ Review and update, Prepare and deliver Brainstorming sessions✦ Geographical Exposures: UK & Ireland, Belgium ┕ MAIN RESPONSIBILITIES ⧫ CUSTOMER SUPPORT FOR HR & PAYROLL SERVICES.• Calls, Queries, Emails, Documents, Manager Calls⧫ TRIAGE - Emails/… Show more ✦ EXPOSURES & SKILLS: • Payroll & HRadmin• Business Expenses• Dayforce HCM, Citix - CPS1 , HR Evolution CRM, SQL (Run Scripts & Reporting)• B2B & B2C Customer Service• Documentation on process, FAQ Review and update, Prepare and deliver Brainstorming sessions✦ Geographical Exposures: UK & Ireland, Belgium ┕ MAIN RESPONSIBILITIES ⧫ CUSTOMER SUPPORT FOR HR & PAYROLL SERVICES.• Calls, Queries, Emails, Documents, Manager Calls⧫ TRIAGE - Emails/ Documents/ Self Service⧫ PAYROLL ACTIVITIES (INPUT) AS PER UK LEGISLATION• SAYE• Leaver Tasks – Holiday• Variance• Create Overpayment Record⧫ PAYROLL AND HR RELATED WORKAROUND• Sabbatical Workaround• Duplicate Bank details workaround• All types of Holiday workaround (Duplicate, Allowance, Open Ended, Holiday Plan Year, EE Re-instate, Holiday with Blank Data Code)• Matb1 Form Chase• Maternity return - Contract Type⧫ INVESTIGATION• Investigation for Technical and Payroll Issues related with HCM.• Log Ticket and Follow up as per requirements• Pending Queries & SLA due date.⧫ ADMIN TASKS• Run Script on SQL• Allocation of Tasks to team⧫ REPORT >> • Daily call report⧫ QA >>> • Call Review - Score Rating⧫ DEVELOPMENT (Personal & Team)• Create/ Prepare Documentation/ Training Material on SOP• Provide Trainings and Brainstorming session• Provide Support & Coaching• Prepare Assessment⧫ HRADMIN TASKS• Cover up - Third Party Request - Issue Payslips/SOEs• Mat Begin Task - Entitlement Calculation • Check/ Amend/ Attached official Letter for Maternity Entitlement, KIT Days (Passed and Not Passed), Mat Leave Exp Return Date Amended, Mat Leave Exp Start Date Amended, Maternity Leave Return, National Insurance Exemption Leaver.• Maternity Failure Script• GTN Email Chase to LM• Ops Run Plan (Run Gross {Net Limit Export}, Run Tax Rebate/ Pension, Tax Refund, Tax Code & NI, GTN Report)⧫ CHR Error report - Investigate, Follow up and Take action/ Input Show less

- Serve Meal accompaniments- Table setting- Help in event Decoration

✦ EXPOSURES: Payroll, HR, Business Expense, HCM, HCM technical and troubleshooting✦ Geographical Exposures: UK & Ireland, Belgium

✦ EXPOSURES & SKILLS: • Entrepreneurship, Startup, Inc 500/5000, Saas• Marketing, Branding, Data Mining, Growth Hacking Sales, Social Media • CRM – Manage Upilot CRM, Familiar with SalesForce and other CRM• Global Relationship Building• Give Online Demos/ Presentation, Prepare Training Materials• Carry out Internal Interviews✦ Geographical Exposures: Worldwide ┕ MAIN RESPONSIBILITIES ⧫ B2B Marketing Activities Developing, validating… Show more ✦ EXPOSURES & SKILLS: • Entrepreneurship, Startup, Inc 500/5000, Saas• Marketing, Branding, Data Mining, Growth Hacking Sales, Social Media • CRM – Manage Upilot CRM, Familiar with SalesForce and other CRM• Global Relationship Building• Give Online Demos/ Presentation, Prepare Training Materials• Carry out Internal Interviews✦ Geographical Exposures: Worldwide ┕ MAIN RESPONSIBILITIES ⧫ B2B Marketing Activities Developing, validating, qualifying leads and deal opportunities with clients / prospects globally. Leads hacking, Leads generation, Sales hacking, Social media, Cold/ warm calling & emailing ⧫ B2B Sales Activities Helped and assisted to construct and execute sale processes and pitch. Live and online demo/ training. Follow up. Support. Retention ⧫ Global relationship building ⧫ Data Mining Helping in growing the business by analyzing market trends and possible opportunities. Screening potential clients by analyzing prospects and their requirements Understanding prospect’s requirements and proposing potential product fit ⧫ Managing the CRM / Reporting ⧫ Prepared training material / content ⧫ Carry out Internal InterviewsCheck out the Preflight with UPilot Video https://youtu.be/c7yYw1TzP3A Show less

✦ EXPOSURES & Skills: • B2C & B2C Customer Support, Technical and troubleshooting• Sales, Win back, Retention, Credit Management• Sports Channel - Premier Sports, BeiN • Collaborated with Platform: Virgin Media, Sky• Documentation on events/ Process✦ Geographical Exposures: UK & Ireland, Australia ┕ ACCOMPLISHMENTS: ★ Became the top performer within the first month of training which was based on retention, inbound and outbound sales, credit management… Show more ✦ EXPOSURES & Skills: • B2C & B2C Customer Support, Technical and troubleshooting• Sales, Win back, Retention, Credit Management• Sports Channel - Premier Sports, BeiN • Collaborated with Platform: Virgin Media, Sky• Documentation on events/ Process✦ Geographical Exposures: UK & Ireland, Australia ┕ ACCOMPLISHMENTS: ★ Became the top performer within the first month of training which was based on retention, inbound and outbound sales, credit management, win back. ★ Succeeded in an unknown medium (Sports) to me at that time with the collaboration of team.★ Self learnt on various sports and prepared presentation on various content to share with the team to support, facilitate and bring value. ★ Worked with campaigned such as Premier sports via sky (UK & Ireland), Premier Player ( UK & Ireland), BeIN sports, Setanta sports (Australia) ┕ MAIN RESPONSIBILITIES ⧫ Customer Service, Customer Retention, Sales , Win back, Credit management ⧫ Making Pitch for calls, events.⧫ Backing up on other different campaign whenever needed. ⧫ Daily search, sharing and presentation of content, upcoming events that bring values to both parties.⧫ Team work Show less

✦ EXPOSURES and SKILLS: • Risk Management: E-commerce Risk, • Team Leadership• Project Management GEOGRAPHICAL EXPOSURES: WORLDWIDE★ ACCOMPLISHMENTS★ Self Learnt, use, training the team of the basic of other languages such as Italian, Spanish, German to communicate with non-English and non-French speaking customers.★ Successfully meeting daily productivity percentage with limited resources, training, direction.★ Team leadership★ Assisting other team… Show more ✦ EXPOSURES and SKILLS: • Risk Management: E-commerce Risk, • Team Leadership• Project Management GEOGRAPHICAL EXPOSURES: WORLDWIDE★ ACCOMPLISHMENTS★ Self Learnt, use, training the team of the basic of other languages such as Italian, Spanish, German to communicate with non-English and non-French speaking customers.★ Successfully meeting daily productivity percentage with limited resources, training, direction.★ Team leadership★ Assisting other team members, supervisors from various department such as Customer Support, Payment Processing, Charge-back. Taking responsibility in the operation and administrative procedures. ┕ MAIN RESPONSIBILITIES ⧫ Fraud check Verification - E- commerce risk⧫ Managing a team of Fraud Prevention Executives on a 24/7 basis⧫ Coaching the team.⧫ Making Pitch and SOP (Standard Operating procedures)⧫ Assisting the entire team in their queries related with work.⧫ Handling Supervisor calls⧫ Normal Call Verification checks for Probable Tester Fraud Orders received globally⧫ Spot Call Verification checks for Orders received globally.⧫ Evaluating team performance⧫ Worked on daily external & internal Reports⧫ Making weekly and monthly analysis reports, evaluating productivity trends and implementing solutions accordingly⧫ Managing team off days, team members conflicts, administrative procedures, attendance⧫ Motivating & ensuring a positive and productive attitude among the team members & work. Show less

✦ EXPOSURES and SKILLS: • E-commerce Risk, Risk Management• Address Verification• Profile check, IP Check, • BIN (Bank Identification Number ) • Check, Distance Check, • Email Check, OS Check, • Internal History Check, • Phone Number Check, • Proxy Check, • The risk type ( High / Medium / Low Risk ), • Connection / Network type checks.✦ GEOGRAPHICAL EXPOSURES: WORLDWIDE ┕ Accomplishment: ★ Worked and excelled under no… Show more ✦ EXPOSURES and SKILLS: • E-commerce Risk, Risk Management• Address Verification• Profile check, IP Check, • BIN (Bank Identification Number ) • Check, Distance Check, • Email Check, OS Check, • Internal History Check, • Phone Number Check, • Proxy Check, • The risk type ( High / Medium / Low Risk ), • Connection / Network type checks.✦ GEOGRAPHICAL EXPOSURES: WORLDWIDE ┕ Accomplishment: ★ Worked and excelled under no supervision, limited and distant training.★ Self learnt on E commerce risk, Fraud check Verification, charge-back.★ Shared and prepared content, SOP to support other team members and newcomers.★ Ability to work successfully both autonomously and as part of a team. ┕ MAIN RESPONSIBILITIES ⧫ Manual verification for Probable Tester Fraud orders received globally.⧫ To evaluate whether online payment transactions are fraudulent or legitimate, protecting the merchant portfolio against unwanted risk alongside helping in reducing charge-back & refund.⧫ Assisting other team members, supervisors from various department such as Customer Support, ⧫ Payment Processing, Charge back. Taking responsibility in the operation and administrative procedures. Show less

✦ EXPOSURES and SKILLS:• Team leadership • Coaching & Support• Supervisor Calls✦ GEOGRAPHICAL EXPOSURES: WORLDWIDE ┕ Accomplishment: ★ Successfully completed with limited training and direction. ★ Prepared SOP, training material, analysis reports which brought value and productivity to the team and Organization. ┕ MAIN RESPONSIBILITIES ⧫ Along with completing my all duties as Customer Support… Show more ✦ EXPOSURES and SKILLS:• Team leadership • Coaching & Support• Supervisor Calls✦ GEOGRAPHICAL EXPOSURES: WORLDWIDE ┕ Accomplishment: ★ Successfully completed with limited training and direction. ★ Prepared SOP, training material, analysis reports which brought value and productivity to the team and Organization. ┕ MAIN RESPONSIBILITIES ⧫ Along with completing my all duties as Customer Support Representative,⧫ Officially assigned to coach and assist new Representatives, new Supervisors in their issues & queries related with work.⧫ Handling Supervisor calls⧫ Making Pitch and SOP.⧫ Taking responsibility in the general operations and administrative procedures.⧫ Reporting & analyzing trend of work / productivity to implement any ideas that can bring growth to the work or value to the team.⧫ Motivating & ensuring a positive and productive attitude among the team members. Show less

✦ EXPOSURES and SKILLS: • Customer Support, Sales, Reshipment, Refund• Online Merchant, Charge back, E-Commerce, Payment Processing, • Coaching & Support✦ GEOGRAPHICAL EXPOSURES: WORLDWIDE ┕ Accomplishment: ★With limited training and direction I became the top performer within less than 3 month and was training and assisting existing and new representatives and supervisors as part of my responsibilities. ★I have been among the top performer throughout my… Show more ✦ EXPOSURES and SKILLS: • Customer Support, Sales, Reshipment, Refund• Online Merchant, Charge back, E-Commerce, Payment Processing, • Coaching & Support✦ GEOGRAPHICAL EXPOSURES: WORLDWIDE ┕ Accomplishment: ★With limited training and direction I became the top performer within less than 3 month and was training and assisting existing and new representatives and supervisors as part of my responsibilities. ★I have been among the top performer throughout my career in Digital Paradigm in every department I was promoted to. ┕ MAIN RESPONSIBILITIES as CSR:⧫ Inbound & Outbound International calls. (B2C Customer Support, B2C Sales) ⧫ Inbound Live Chat⧫ Inbound & Outbound Emails⧫ Update databases & Reports with changes and status for each task / call.⧫ Taking orders over the phone for our existing customers and follow up where needed.⧫ Refund entries with Specific Merchant ID (MID)⧫ Reshipment Entries⧫ Offer Reshipment or Refund to our customers as per SOP (Standard Operating Procedures) and provide follow up on same.⧫ Follow up with client’s calls, complaint & emails⧫ Outbound calls for Conversion of payment methods (international prepaid card, debit or credit visa card , debit or credit MasterCard card , Western union , American Express , E-checks , dinner's club , JCB etc. )⧫ Communicate with clients to persuade to reverse chargeback as per SOP.⧫ Outbound calls to resolve pending orders (Pending payment/ shipment due to specific reasons) Show less

Love for Art and Creativity ★ Actor in National Hindi Drama Festivals/competition of 2002/2003. ★ Indoor and Outdoor Shoot with Pallavi Ramasami ( (Jan 2013 and June 2013)★ Invited to be Face of the week at Model.mu by Amitrai Darbay (2013)★ Ramp walk at University of Mauritius for Designer: GhenisHa Gungabisson (Sept 2013)★ Facial Shoot for Asian Make up Institution - MUA: Emily Francois (March 2014)★ Outdoor Shoot with Flash Talents Management Ltd (Founder: Alia… Show more Love for Art and Creativity ★ Actor in National Hindi Drama Festivals/competition of 2002/2003. ★ Indoor and Outdoor Shoot with Pallavi Ramasami ( (Jan 2013 and June 2013)★ Invited to be Face of the week at Model.mu by Amitrai Darbay (2013)★ Ramp walk at University of Mauritius for Designer: GhenisHa Gungabisson (Sept 2013)★ Facial Shoot for Asian Make up Institution - MUA: Emily Francois (March 2014)★ Outdoor Shoot with Flash Talents Management Ltd (Founder: Alia Kala) Show less

Responsibilities :-- Maintenance of the workshop & Goods- Cashier- Applying Price Tag- Handling delivery