Uros Jovanovic Email and Phone Number
Results-oriented IT professional with a passion for problem-solving and a strong foundation in systems administration and IT support. My experience in a fast-paced environment, coupled with a strong work ethic cultivated from my background in sports, has equipped me with the skills to excel in challenging projects.Currently serving as a Level 2 Support Agent at NCR Voyix, I provide technical support to Walmart employees. I take pride in my ability to troubleshoot complex issues, document solutions, and collaborate effectively with cross-functional teams. I've developed a reputation for going the extra mile, as evidenced by the "Surviver Kit" documentation that few of us created and maintained, which has significantly increased team productivity.Proficient in a range of tools and technologies, including Active Directory, PowerShell, AWS, Azure, and Salesforce. I have a knack for automating tasks and improving efficiency, as demonstrated by the PowerShell script I developed to streamline system maintenance.Beyond technical skills, I am a dedicated team player with strong communication abilities. My experience working in a multinational environment has allowed me to refine my English and Russian language skills. I am eager to continue learning and growing in my career.
-
Walmart L2 AgentNcr Voyix Apr 2023 - PresentBelgrade, SerbiaSystem Administration: Maintain and manage company software systemsUser Management: Manage employee accounts, permissions, and access controls within Active Directory.Desktop Support: Update, troubleshoot, and maintain corporate workstations, primarily using Windows, and tools such as Putty.exe, remote desktop software, antivirus software.Technical Support: Provide real-time technical support to employees via phone, email, and the ServiceNow ticketing system.Documentation: Maintain and update company documentation related to IT procedures, systems, and policies, using Confluence and OneNote.Additional Skills and Tools:Scripting: Proficient in PowerShell for automating routine tasks and troubleshooting.Networking: Basic understanding of network infrastructure and troubleshooting.Security: Adheres to security best practices and has experience with LAPS (Local Administrator Password Solution).Troubleshooting: Skilled in troubleshooting various workstation problems, software problems, application problems, and user account problems.Specific Tools and Tasks:Active Directory: Daily use for managing user accounts, groups, and permissions.Putty.exe: Used for remote server access and troubleshooting.Microsoft Apps: Proficient in Excel and other Microsoft Office applications.Jira and Confluence: Utilize these tools for project management and documentation.Bomgar Remote Support: Provide remote assistance to employees using Bomgar.LAPS: Implement and manage LAPS for secure local administrator passwords.PowerShell: Write scripts for automation and troubleshooting.ServiceNow: Manage and track support tickets using ServiceNow.
-
Help Desk RepresentativeNcr Corporation Apr 2022 - Apr 2023SerbiaTechnical Support: Troubleshooting and resolving issues with POS systems, non-POS equipment, and networking components.Customer Assistance: Delivering prompt and effective support to Walmart Canada employees, ensuring minimal disruption to store operations.Problem Resolution: Diagnosing hardware and software issues, providing solutions or escalating to higher-level support when necessary.System Maintenance: Performing routine maintenance and updates on POS and non-POS equipment to ensure optimal performance.Documentation: Maintaining detailed records of issues, solutions, and support activities for continuous improvement.Collaboration: Working closely with IT teams and vendors to ensure timely resolution of technical issues. -
Sales SpecialistBeobars D.O.O Jun 2019 - Jul 2020Belgrade, SerbiaSale, organization and preparation of electrical equipment as part of a retail store
Uros Jovanovic Education Details
-
Computer And Information Sciences And Support Services -
Telecommunications Engineering
Frequently Asked Questions about Uros Jovanovic
What company does Uros Jovanovic work for?
Uros Jovanovic works for Ncr Voyix
What is Uros Jovanovic's role at the current company?
Uros Jovanovic's current role is IT Support Specialist | System Administrator at NCR Voyix.
What schools did Uros Jovanovic attend?
Uros Jovanovic attended The School Of Electrical And Computer Engineering Of Applied Studies, Electrical Engineering High School ”nikola Tesla”.
Not the Uros Jovanovic you were looking for?
-
1microsoft.com -
1sicip.co.rs -
-
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial