Ursula Arbabi Email & Phone Number

Alameda, California, United States

Walnut Creek, CA

• Supported in the deployment and maturing of learning programs for all 2018 HCM (Human Capital Management) Program projects.
• Salesforce testing and reviewing cases for Case Management for the HCM implementation
• Responsible for meeting the educational training needs of the HCM sustaining organization (300+ resources) through Oracle and non-Oracle training
• Responsible for HCM (Human Capital Management) team and PMO (Project Management Office) to maintain learning workstream project plans and status reports, as assigned
• Responsible for maintaining core team project meeting cadence, agenda, and logs of risks, issues, dependencies, and decisions; working with team members to identify and manage these.
• Establish deadlines and ensure deliverables are delivered on time, on budget and aligned to quality standards.

Pleasanton, CA

• Responsible for meeting the educational training needs of the organization through Oracle and non-Oracle training
• Worked directly with the CEO supporting and managing projects, team logistics, team events and large-scale office moves
• Conducting New Hire Orientation and managed the Onboarding process from beginning to end.
• Managed and maintained HR systems and people processes, background screening, reporting and auditing
• Provide Resource Management support and all questions and processes related to resource management
• Primary contact for resource staffing on each customer performance review

Pleasanton, California

• Delivered over $3+ Million in annual training revenue to EMC through strategic account management and marketing
• Responsible for resource staffing for all customer Onsite and Classroom training in my region
• Recognized as Education Delivery top performer for 2 consecutive quarters
• Meeting the education needs of customers, partners and employees through inbound calls and outbound sales calls.
• Partnered with EMC License Reps, Consulting Reps, Implementers for all training solutions in my region
• Aided with the training and mentoring of team-members with all processes and procedures

Pleasanton, California

• Deliver over $4 Million in annual training revenue to PeopleSoft through strategic account management and marketing
• Maintained and coordinated training needs for over 1000 Western Region clients. Responsibilities include scheduling, facilities management, demand forecasting, classroom usage, and proactively selling new educational.
• Provide strategic consulting to PeopleSoft customers regarding educational offerings in order to drive maximum revenue for PeopleSoft and highest success for customers in implementing and using their PeopleSoft.
• Work closely with internal departments to address and resolve customer issues.
• Manage quarterly sales pipeline for my customer territory to achieve regional revenue targets.
• Forecast sales targets for my region

Pleasanton, California

• Served as the main contact for the setup of all the training in our corporate office.
• Managed all Western Region course waitlists, filling all empty seats to ensure maximum revenue per class
• Served as the main contact for all customer offsite training.
• Supported the Western Region Education Services organizations with administrative support

Walnut Creek, California

• Answered a 10 phone line system for PeopleSoft’s Corporate offices
• Responsible for greeting all customers, etc.
• Participated in the interviewing of candidates.
• Maintained inventory for all training rooms.
• Responsible for miscellaneous administrative tasks supporting the General Manager of the Western Region