Ursula Arbabi Email & Phone Number

Alameda, California, United States

Walnut Creek, Ca

• Supported in the deployment and maturing of learning programs for all 2018 HCM (Human Capital Management) Program projects.• Salesforce testing and reviewing cases for Case Management for the HCM implementation• Responsible for meeting the educational training needs of the HCM sustaining organization (300+ resources) through Oracle and non-Oracle training• Responsible for HCM (Human Capital Management) team and PMO (Project Management Office) to maintain learning workstream project plans and status reports, as assigned• Responsible for maintaining core team project meeting cadence, agenda, and logs of risks, issues, dependencies, and decisions; working with team members to identify and manage these. • Establish deadlines and ensure deliverables are delivered on time, on budget and aligned to quality standards.• Designing, deploying and mature in-app learning user experience to deliver end-user training on selected HCM Program and other HR applications, aligned to overall HR User Experience Strategy• Responsible for maintaining and enhancing vendor relationships, clarifying communication expectations, managing financial interactions, and working through product delivery issues, to ensure effective program delivery• Promoted person and team well-being in support of a healthy team culture by communicating activities, challenges, and overall concerns in weekly meetings and one-on-ones with team members, advocation relevant and alternate perspectives and implications to drive broader project consideration

Pleasanton, Ca

• Responsible for meeting the educational training needs of the organization through Oracle and non-Oracle training• Worked directly with the CEO supporting and managing projects, team logistics, team events and large-scale office moves• Conducting New Hire Orientation and managed the Onboarding process from beginning to end.• Managed and maintained HR systems and people processes, background screening, reporting and auditing• Provide Resource Management support and all questions and processes related to resource management• Primary contact for resource staffing on each customer performance review• Responsible for achieving and maintaining a client satisfaction of 10 Oracle specializations.• Oversaw the achievement of Oracle’s Partner Platinum Specialization recognition for our company• Participated in system performance testing

Pleasanton, California

• Delivered over $3+ Million in annual training revenue to EMC through strategic account management and marketing • Responsible for resource staffing for all customer Onsite and Classroom training in my region• Recognized as Education Delivery top performer for 2 consecutive quarters• Meeting the education needs of customers, partners and employees through inbound calls and outbound sales calls.• Partnered with EMC License Reps, Consulting Reps, Implementers for all training solutions in my region• Aided with the training and mentoring of team-members with all processes and procedures• Provided training solutions to customers utilizing the following methods: traditional EMC classroom training, online/web-based training, customer and/or partner site training, meeting the educational needs of customers, partners and employees

Pleasanton, California

• Deliver over $4 Million in annual training revenue to PeopleSoft through strategic account management and marketing • Maintained and coordinated training needs for over 1000 Western Region clients. Responsibilities include scheduling, facilities management, demand forecasting, classroom usage, and proactively selling new educational products and services.• Provide strategic consulting to PeopleSoft customers regarding educational offerings in order to drive maximum revenue for PeopleSoft and highest success for customers in implementing and using their PeopleSoft applications.• Work closely with internal departments to address and resolve customer issues.• Manage quarterly sales pipeline for my customer territory to achieve regional revenue targets.• Forecast sales targets for my region• Participate in testing and support new releases of internal and external databases and applications.• Assist in the hiring, training and mentoring of team-members with all processes and procedures

Pleasanton, California

• Served as the main contact for the setup of all the training in our corporate office.• Managed all Western Region course waitlists, filling all empty seats to ensure maximum revenue per class• Served as the main contact for all customer offsite training.• Supported the Western Region Education Services organizations with administrative support

Walnut Creek, California

• Answered a 10 phone line system for PeopleSoft’s Corporate offices• Responsible for greeting all customers, etc. • Participated in the interviewing of candidates.• Maintained inventory for all training rooms.• Responsible for miscellaneous administrative tasks supporting the General Manager of the Western Region