Daniela Avalos Email & Phone Number

Milan, Lombardy, Italy

Responsible for managing key relationships, training, satisfaction and retention of Delivery Partner franchises in the Logistics sector.* Engagement in EU market.* Understand current and future business goals/ challenges.* Leverage recruiting technology and tech expertise.* Build long term relationships and communicate solution value.

Lombardy, Italy

• Transportation and Supply Chain Management solutions on the Salesforce platform.
• Manage and sustain customer relationships and requirements.
• Methodology, new processes and project progress documentation.
• Process milestones for the clients and internal team to works towards.
• Upsell service, products and new features. Prepare and deliver product demonstrations.

Genoa, Liguria, Italy

• Build relationships with customers for retention and loyalty.
• Monitor of bookings Dr-Dr and/or Cy-Cy to ensure that shipments are collected and delivered.
• Responsibility for the end-to-end cX.
• Proactive communication with stakeholders to manage, organize, and control all the steps of ocean imp/exp.
• Increase the number of net new users within the groups digital eco-system.
• Maintain thorough knowledge of services as well as legislation and maritime regulations.

Lombardy, Italy

• Digital Solutions for Freight Forwarders.
• Develop and manage client portfolios. On boarding, renewal, retention, up-sells and referrals by customer communication and analysis on users’ behavior for strategy development.
• Launch and manage the use of the company’s solution on the client’s side.
• Evaluate and improve tutorials and other communication infrastructure.
• Minimize customer churn and promote customer loyalty.
• Contribute to enhancing company’s solution by collecting feedback and sharing internally.

Mexico City Metropolitan Area

• Conduct market, commodity analysis and weekly performance reports to Trade Management.
• Review of competitor’s service and capacity changes. Market insight.
• Maintain and develop close working relationship with sales and customer service.
• Analysis and tracking of customer and service results versus Export Trade business plan.
• Monitor the number of pricing request received versus secured business. Forecast and result analysis.
• Performance monitoring and analysis of the involved services both in term of volume and profitability.

Marseille Area, France

• Agents Management for customer retention and business development, MedCaribbean service.
• Pricing and Commercial Policy. Ensure the loading capacity of vessels fulfilled.
• Market follow up; carry out research, statistics and regularly report key performance indicators.
• Ships filling factor optimization.
• Forecast to line Cargoflow: daily forecast consolidation + establish cargo cut list in case of cargo overflow.
• Participation in pricing for global tenders.

Mexico City Metropolitan Area

• ACSA lines, 3 loops, MX allocation 2500 teus/wk
• Coordinate, review, analysis and price CMA CGM external customer request for rates and service details.
• Performance monitoring and analysis of the involved services both in term of volume and profitability.
• Prioritize line instructions to commercial manager and sales reps.
• Build and analyze vessel profiles. Produce commercial forecasts. Plan and conduct commercial visits.

• Monitoring vessel allocation weekly fulfillment. Teus forecast, container and allocation optimization.
• Monitor the progress of vessel loading, carry out arbitrage in the event of overcapacity.
• Maintain existing customer relations and expand customer base. Customer portfolio up-to-date in CRM. Tenders and requests for special quotations.
• Promote service and products in every form to ensure achievement of sales targets.

Mexico City, Mexico

• Prospect, develop and manage client portfolio. Rate negotiation for ocean & inland freights with IFF’s & BCO’s.
• Plan and conduct commercial visits as per agency sales segmentation.
• Maintain existing customers and find new customers/business opportunities incl. dry container, OOG, reefer, intermodal, and VAS.
• Coordinate with Sales Support on all inquiry quotations and schedules.
• Send sales leads for out/inbound customers incl. IFF/GA and follow-up.

Mexico City, Mexico

• Prospect, source opportunity through research, leads, prospective listing to grow new customer base and maintain existing customer relationships.
• Business development. Identify profitable opportunities in line with customer target groups.
• Develop and successfully sell solutions that are adapted to the changing needs of the customer
• Conduct post sales analysis to measure success levels and placing measures to improve sales.

Washington D.C. Metro Area

Customer Service.- Introduce property services and amenities to new arrivals. - Problem solving and pro actively engaging with guests. Maintains resident confidence and service levels.- Responsible for completing daily shift reports. - Usage of OSCAR software for reservations, cancellations, and travel arrangements.

Mexico City Area, Mexico

• Assist in business development and scout for sales opportunities.
• Brainstorm and develop ideas for marketing campaigns.
• Process statistical and financial data. Summarize reports for operational and tactical decision making.
• Craft and send regular newletters with company updates. Track email campaign metrics.

Elkridge, Maryland, United States

• Administrative support and Customer Service.
• Processing insurance claims and company reports.
• Maintaining company records and managing documents of confidentiality.
• Managing customer visit flow in office.