Úrsula Flores De Menezes Email & Phone Number

Salvador, Bahia, Brasil

Atuação como Analista de Sucesso do Cliente no setor de Encantamento da empresa, tendo como principal responsabilidade a gestão da carteira de clientes em fase de implantação e onboarding. Empresa startup de tecnologia, SaaS, que atua no segmento B2B. Principais atividades desenvolvidas:• Participação na estruturação da área de CS na empresa• Documentação de processos da equipe (fluxograma, checklists, formulários, entre outros)• Melhoria de processos para diminuição do tempo de implantação do cliente• Acompanhamento de etapas de implantação e onboarding utilizando a ferramenta de CRM Pipedrive• Atendimento consultivo a clientes utilizando a ferramenta Digisac e BotConversa• Criação de landing pages com RD Station

Porto Alegre, Rio Grande Do Sul, Brasil

Atuação como assistente dos Sócios, tendo como responsabilidade principal o relacionamento com clientes, em empresa do segmento de Serviços - Transportes, tendo como principais atividades: ● Atendimento ao cliente em diversos canais ● Captação de novos clientes● Faturamento, orçamentos e propostas comerciais● Controle de agenda de serviços e transportes realizados● Atendimento aos funcionários e auxilio em demandas de departamento pessoal● Principais resultados: Tornar o relacionamento com o cliente mais próximo e ágil, através da melhoria de processos de atendimento ao cliente, cobrança e experiência interna e externa.

Porto Alegre, Rio Grande Do Sul, Brasil

Maintenance of the database of vehicles for sale. Assistance in the sales process. Organization of processes for vehicle inspection. Files organization.

Porto Alegre, Rio Grande Do Sul, Brasil

Customer service, in person and via telephone, providing technical assistance to products sold, requesting exchanges or repairs from suppliers. Assistance to sellers, carrying out purchase orders. Negotiation with suppliers. Control of the logistic schedule.

Porto Alegre, Rio Grande Do Sul, Brasil

Reception and customer care. Inventory control and products display. Table service and barista. Reservations control.

Porto Alegre, Rio Grande Do Sull, Brasil

Technical support by telephone and email for Terra clients. Support for the email products, internet provider, McAfee antivirus, assistance in installing products and configuring services. Sales of Terra products and services. Customer retention. Billing. Receptive attendance.

Porto Alegre, Rio Grande Do Sul, Brasil

Real estate investment and housing consultant. Division of real estate launches.

Porto Alegre, Rio Grande Do Sul, Brasil

Hostess in Applebee's Barra Shopping Sul. Customer repection, restaurant and menu presentation. Reservation control and waiting list organization. General organization of the reception area and tables.

Porto Alegre, Rio Grande Do Sul, Brasil

Research and purchase of rare, out-of-print, imported or difficult-to-access publications to serve university libraries throughout Brazil.

Porto Alegre, Rio Grande Do Sul, Brasil

Coordinator of the Documentation and Research Center, from February 2012 to April 2013. Organization of the archival funds, contact with institutions in related areas for the exchange of materials, user and researcher service and other administrative activities in the sector.

Porto Alegre, Rio Grande Do Sul, Brasil

Organization, cataloging and classification of the photographic material, analog and digital, produced by the institution photographers. Service to internal and external users, including selection of images for the periodicals "PUCRS Informação" and "PUCRS Notícias", both published by the university communication department.

Porto Alegre, Rio Grande Do Sul, Brasil

Analysis, selection and organization of documents (leaflets, catalogues, printed matter, invitations, folders, publications, newspapers, magazines) related to Contemporary Art, which are part of the Documentation and Research Center collection. Database development and maintenance in Winisis software.

Porto Alegre, Rio Grande Do Sul, Brasil

Academic monitoring (SEAD/UFRGS). Resposible for the class "BIB3077 - Introdução às Ciências da Informação", under the supervision of the Professor Samile Vanz, PhD. Assistance to students, regarding doubts about the programmatic content and the Virtual Learning Environment (AVI), Moodle. Assistance in planning classes, making expository material, correcting and revising academic activities and tests taken by students.

Porto Alegre, Rio Grande Do Sul, Brasil

Review and organization of contracts between AmBev and various establishments and resellers, related to the exclusivity sale of beverages produced by AmBev, the use of equipments and promotional materials. Reorganization of the archive of these contracts, retroactive to 2005, referring to the states of Santa Catarina and Rio Grande do Sul.

Porto Alegre, Rio Grande Do Sul, Brasil

User service and assistance in bibliographic research; review and preparation of acquired material; cataloging of theses/dissertations; creation of the weekly Bulletin, listing the new purchases of the library, wich was sent to subscribed users; administration of the email account and updating of the library's website, with FrontPage software; maintenance of computers and administration of the library's internal computer network.

Porto Alegre, Rio Grande Do Sul, Brasil

Curricular Internship in Biblioteca Manoelito de Ornellas. Customer service and assistance in catalog searches; selection of material for acquisition; review and update of the Collections Development Policy; cataloging and classification of bibliographic material; review of the dictionary of terms from the Winisis database, with the objective of verifying terminological inconsistencies and correcting pre-existing spelling errors.

Bacharel Em Arquivologia, Interrompido

Activities and Societies: Centro Acadêmico de Biblioteconomia, Arquivologia e Museologia. Cursou 6 semestres do bacharelado em.

Bacharel Em Biblioteconomia, Desenvolvimento De Coleções, Concluído

Activities and Societies: Núcleo da Hora do Conto. Graduada em Biblioteconomia, em 2007, com monografia conceito A intitulada "Proposta de.