Úrsula Flores De Menezes Email and Phone Number
Úrsula Flores De Menezes personal email
- Valid
I have extensive experience in customer and user service. Advanced English language for reading and writing, with proficiency certified by Federal University of Rio Grande do Sul (UFRGS) in 2017. I am currently passionate about the Customer Centric philosophy and building knowledge in the areas of Customer Success, Customer Service and Customer Experience. My personal skills include good interpersonal skills, fast learning and familiarity with computers and technology. Patience and empathy to deal with conflicts. Experience in the use of enterprise resource planning (ERP) systems and client resource management (CRM) systems. I highlight my last professional experiences in which I directly assisted field managers and company directors in crucial administrative activities and team management. Academic education in Library Science at Federal University of Rio Grande do Sul (UFRGS) in 2007/2. I also studied six semesters of Archival Science in the same university, between 2009 and 2012.
Mycond
View- Website:
- mycond.com.br
- Employees:
- 4
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Analista De Customer Success JúniorMycond Oct 2023 - PresentSalvador, Bahia, BrasilAtuação como Analista de Sucesso do Cliente no setor de Encantamento da empresa, tendo como principal responsabilidade a gestão da carteira de clientes em fase de implantação e onboarding. Empresa startup de tecnologia, SaaS, que atua no segmento B2B. Principais atividades desenvolvidas:• Participação na estruturação da área de CS na empresa• Documentação de processos da equipe (fluxograma, checklists, formulários, entre outros)• Melhoria de processos para diminuição do tempo de implantação do cliente• Acompanhamento de etapas de implantação e onboarding utilizando a ferramenta de CRM Pipedrive• Atendimento consultivo a clientes utilizando a ferramenta Digisac e BotConversa• Criação de landing pages com RD Station
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Office AssistantMonfur Transportes Eireli Jan 2022 - Aug 2022Porto Alegre, Rio Grande Do Sul, BrasilAtuação como assistente dos Sócios, tendo como responsabilidade principal o relacionamento com clientes, em empresa do segmento de Serviços - Transportes, tendo como principais atividades: ● Atendimento ao cliente em diversos canais ● Captação de novos clientes● Faturamento, orçamentos e propostas comerciais● Controle de agenda de serviços e transportes realizados● Atendimento aos funcionários e auxilio em demandas de departamento pessoal● Principais resultados: Tornar o relacionamento com o cliente mais próximo e ágil, através da melhoria de processos de atendimento ao cliente, cobrança e experiência interna e externa.
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Administrative AssistantVarney Comércio De Automóveis Usados E Seminovos Feb 2019 - Jul 2021Porto Alegre, Rio Grande Do Sul, BrasilMaintenance of the database of vehicles for sale. Assistance in the sales process. Organization of processes for vehicle inspection. Files organization.
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Administrative AssistantMasotti Móveis Mar 2018 - Jan 2019Porto Alegre, Rio Grande Do Sul, BrasilCustomer service, in person and via telephone, providing technical assistance to products sold, requesting exchanges or repairs from suppliers. Assistance to sellers, carrying out purchase orders. Negotiation with suppliers. Control of the logistic schedule. -
WaitressPadarie Indústria E Comércio De Alimentos Ltda Mar 2016 - Sep 2016Porto Alegre, Rio Grande Do Sul, BrasilReception and customer care. Inventory control and products display. Table service and barista. Reservations control.
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Support Telephone AttendantAbs Brasil Soluções Em Relacionamento Dec 2015 - Feb 2016Porto Alegre, Rio Grande Do Sull, BrasilTechnical support by telephone and email for Terra clients. Support for the email products, internet provider, McAfee antivirus, assistance in installing products and configuring services. Sales of Terra products and services. Customer retention. Billing. Receptive attendance. -
RealtorFoxter Cia. Imobiliária Jul 2015 - Feb 2016Porto Alegre, Rio Grande Do Sul, BrasilReal estate investment and housing consultant. Division of real estate launches. -
HostessApplebee'S Barra Shopping Sul Feb 2015 - May 2015Porto Alegre, Rio Grande Do Sul, BrasilHostess in Applebee's Barra Shopping Sul. Customer repection, restaurant and menu presentation. Reservation control and waiting list organization. General organization of the reception area and tables.
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Book BuyerÁbaco Distribuidora E Livraria Ltda. Apr 2014 - Nov 2014Porto Alegre, Rio Grande Do Sul, BrasilResearch and purchase of rare, out-of-print, imported or difficult-to-access publications to serve university libraries throughout Brazil.
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LibrarianFundação Vera Chaves Barcellos Feb 2012 - Nov 2013Porto Alegre, Rio Grande Do Sul, BrasilCoordinator of the Documentation and Research Center, from February 2012 to April 2013. Organization of the archival funds, contact with institutions in related areas for the exchange of materials, user and researcher service and other administrative activities in the sector.
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Photographic Collection AssistantPontifícia Universidade Católica Do Rio Grande Do Sul (Pucrs) Apr 2010 - Jun 2011Porto Alegre, Rio Grande Do Sul, BrasilOrganization, cataloging and classification of the photographic material, analog and digital, produced by the institution photographers. Service to internal and external users, including selection of images for the periodicals "PUCRS Informação" and "PUCRS Notícias", both published by the university communication department. -
Archival InternFundação Vera Chaves Barcellos Jun 2009 - Apr 2010Porto Alegre, Rio Grande Do Sul, BrasilAnalysis, selection and organization of documents (leaflets, catalogues, printed matter, invitations, folders, publications, newspapers, magazines) related to Contemporary Art, which are part of the Documentation and Research Center collection. Database development and maintenance in Winisis software.
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Academic Monitor In Distance EducationUniversidade Federal Do Rio Grande Do Sul (Ufrgs), Faculdade De Biblioteconomia E Comunicação Mar 2009 - Jul 2009Porto Alegre, Rio Grande Do Sul, BrasilAcademic monitoring (SEAD/UFRGS). Resposible for the class "BIB3077 - Introdução às Ciências da Informação", under the supervision of the Professor Samile Vanz, PhD. Assistance to students, regarding doubts about the programmatic content and the Virtual Learning Environment (AVI), Moodle. Assistance in planning classes, making expository material, correcting and revising academic activities and tests taken by students.
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Administrative AssistantManpower Staffing Ltda. Jul 2008 - Oct 2008Porto Alegre, Rio Grande Do Sul, BrasilReview and organization of contracts between AmBev and various establishments and resellers, related to the exclusivity sale of beverages produced by AmBev, the use of equipments and promotional materials. Reorganization of the archive of these contracts, retroactive to 2005, referring to the states of Santa Catarina and Rio Grande do Sul. -
Undergraduate Research ScholarshipUniversidade Federal Do Rio Grande Do Sul (Ufrgs), Instituto De Artes (Ia) Nov 2004 - Dec 2007Porto Alegre, Rio Grande Do Sul, BrasilUser service and assistance in bibliographic research; review and preparation of acquired material; cataloging of theses/dissertations; creation of the weekly Bulletin, listing the new purchases of the library, wich was sent to subscribed users; administration of the email account and updating of the library's website, with FrontPage software; maintenance of computers and administration of the library's internal computer network.
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Library Science InternAbe De 1858 - Colégio Farroupilha Mar 2007 - Jun 2007Porto Alegre, Rio Grande Do Sul, BrasilCurricular Internship in Biblioteca Manoelito de Ornellas. Customer service and assistance in catalog searches; selection of material for acquisition; review and update of the Collections Development Policy; cataloging and classification of bibliographic material; review of the dictionary of terms from the Winisis database, with the objective of verifying terminological inconsistencies and correcting pre-existing spelling errors.
Úrsula Flores De Menezes Skills
Úrsula Flores De Menezes Education Details
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Interrompido
Frequently Asked Questions about Úrsula Flores De Menezes
What company does Úrsula Flores De Menezes work for?
Úrsula Flores De Menezes works for Mycond
What is Úrsula Flores De Menezes's role at the current company?
Úrsula Flores De Menezes's current role is Customer Success Junior at MyCond | Onboarding | Implantation | SaaS | B2B ❤💜💙🏳️🌈.
What is Úrsula Flores De Menezes's email address?
Úrsula Flores De Menezes's email address is ur****@****ail.com
What schools did Úrsula Flores De Menezes attend?
Úrsula Flores De Menezes attended Universidade Federal Do Rio Grande Do Sul, Universidade Federal Do Rio Grande Do Sul.
What are some of Úrsula Flores De Menezes's interests?
Úrsula Flores De Menezes has interest in Science And Technology, Education, Arts And Culture, Health.
What skills is Úrsula Flores De Menezes known for?
Úrsula Flores De Menezes has skills like Microsoft Powerpoint, Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Office, Pacote Ms Office, Fotografia Digital, Fotografia, Pesquisa, Windows 7, Outlook Express, Aleph 500.
Who are Úrsula Flores De Menezes's colleagues?
Úrsula Flores De Menezes's colleagues are Flavia Dutra, Ana Rita Oliveira, Felipe Guedes, Bernardo Biglia, Bruno Rusciolelli, Vitor Santana, Luan Farias.
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