Usama Bin Ali Email & Phone Number

Toronto, Ontario, Canada

• Optimized and maintained data pipelines across multiple systems (e.g., Snowflake and Teradata), improving data processing efficiency by 40%.
• Resolved data discrepancies and irregularities with source data systems, reducing discrepancies to 2%.
• Conducted root cause analysis to improve model accuracy and increased revenue by 0.5%
• Directed the migration from Talend to Airflow, resulting in a 25% reduction in ETL process times.
• Implemented automated change management with GITLAB, reducing code errors and process failures by 30%.
• Design strategies and prepare data pipeline for predictive metric modelling and feature engineering

Toronto, Ontario, Canada

• Improve scalability, stability, accuracy, speed, and efficiency of our existing data processes
• Understanding of multiple data storage technologies: SQL, MySQL, Teradata
• Participate in inputs for benefits case (client-facing) and business case (internal)
• Develop processes and pipelines for enhanced visualization dashboards to identify data issues
• Participate in designing and improving current data pipelines
• Understanding of new metrics and predictors to improve data modelling strategies

Washington, District Of Columbia, United States

• Responsible for Afiniti performance reporting aspects on new installations and expansions
• Drill drown results and perform problem solving analysis and conduct custom analysis
• Validate monthly billing
• Reconcile data and procedures with internal and external stakeholders
• Break down and audit production join procedures
• Validate the existing join logic and offer improvements

Karachi, Pakistan

• Drive successful completion of analytic deliverable
• Drill drown results and perform problem solving analysis and conduct custom analysis
• Reconcile data and procedure with internal stakeholders
• Define data joining procedures for new installations and expansions
• Define data validation reports to be shared with client

Karachi, Pakistan

• Performing data analysis to narrow down the possibilities that may lead to or may have led to affect call centre performance and Afiniti’ s possible gain;
• Working with AI (Artificial Intelligence), ETL (Extract Transform and Load) and BA (Business Analytics) teams to improve performance for Afiniti and minimize losses;
• Managed meetings with stakeholders to analyse and validate requirements;
• Liaise between business teams, technology and engineering teams

Washington D.C. Metro Area

• The project involved various aspects of call centre environments including the agent and customer behaviour based on which the Afiniti AI models predict the best possible call for an agent to improve the call centre.
• Relocated to the Afiniti HQ Office in Washington D.C. to work on the client expansion with Afiniti
• Provide onshore assistance around data analysis, troubleshooting and project deployment.
• Interface with System Integration Engineering, Switch Interface Engineers, Engine Coders, AI Engineers, and Account Executives
• Organize and manage system outages, projects deployments, implementations and communications with both assigned clients and all internal teams.

Karachi, Pakistan

• Managed meetings with stakeholders to analyse and validate requirements;
• Liaise between business teams, technology and engineering teams
• Diagnosing, troubleshooting and identifying solutions to resolve customer issues working with the relevant teams and the Technical Account Manager;
• Investigating call flow, reporting and work force management scenarios with SID (Systems Integration and Deployment) on Avaya platforms;

Responsible for:- on-call and email support to clients- managing various services and troubleshooting- maintaining productive coordination with TAC team, Field teams, Tail-end teams and NOC to achieve maximum customer satisfaction.

Worked at PTCL South Region KTR-II and PTCL Gulistan-e-Jauhar Exchange in the following departments:-Operations:Assisted the installation of new connectionsManaged customer relations and complaints-WLLPerforming data analysis of call drop ratio

Deployed at-Broadcast station:Observed the transmission controlsRouting and switching -Satellite RoomLearnt about the satellite controls

Master Of Science - Ms, Analytics

Certificate In Big Data Analytics

Bachelor'S Degree, Telecommunications Engineering