● Offered expert technical and installation support remotely andtroubleshooting internet connection issues and invoicedifficulties.● Optimized network performance and minimizing downtime by proactively monitoring and resolving complex issues related to SIP Traces and VoIP calls.● Successfully managed and maintained a diverse range of computer networks, including LAN, WAN, and VPN, demonstrating a comprehensive understanding of network infrastructure● Collaborated closely… Show more ● Offered expert technical and installation support remotely andtroubleshooting internet connection issues and invoicedifficulties.● Optimized network performance and minimizing downtime by proactively monitoring and resolving complex issues related to SIP Traces and VoIP calls.● Successfully managed and maintained a diverse range of computer networks, including LAN, WAN, and VPN, demonstrating a comprehensive understanding of network infrastructure● Collaborated closely with other members of the IT team to successfully complete projects and tasks. ● Ensured optimal performance across the entire network infrastructure by providing comprehensive network support services for various devices, including hubs, bridges, and routers.● Quickly diagnosed and resolved Voice Core Network Hardware/Software issues without vendor support, using extensive technical expertise and ingenuity at Level 2 troubleshooting. Show less