Usama Zahid Email & Phone Number

Key Achievements:Spearheaded the successful implementation of the UK Visa Application IT setup, enabling the launch of a critical visa service.Strengthened network security through the effective deployment of IT security policies, ensuring compliance with operational standards.Enhanced system reliability by conducting comprehensive IT audits and addressing key vulnerabilities.Streamlined hardware troubleshooting processes, reducing overall downtime and improving operational efficiency.

Islāmābād, Pakistan

• Managed, designed and implemented Network for different organizations• Migrate servers to cloud base infrastructure • Designed and implemented a highly available web application architecture on AWS• Spearheaded a cost optimization initiative by implementing AWS cost management tools, right-sizing EC2 instances, utilizing Reserved Instances, and implementing tagging strategies.• Architected and deployed a disaster recovery solution on AWS, leveraging services such as AWS Backup, AWS CloudFormation, and AWS Disaster Recovery Services to ensure business continuity and data resilience.

Mirpur, Azad Kashmir, Pakistan

• Analyze network information to determine, network troubleshooting to maximize network uptime• On Call Center to troubleshoot customers internet issues• Maintain availability of the WAN/LAN using various monitoring tools• Working with OLT (GEPON) to manage FTTH users• Working on Network Authentication Server / IBSNG Server• Configuration of Routers, CPES & Ubiquity /UBNT• Configuration Of ONU / ONT Equipment• Troubleshooting of Wired & Wireless Media• Troubleshooting of LAN and WAN• PRTG (For Network Monitoring)• CRM (For Complaints and Local Accounts Monitoring)• IBSNG (For Monitoring (PPOE Users, Bandwidth Graph, BW Usage Statistics)

• Monitoring a large farm of servers in multi-geographic locations. • Supporting the IP network infrastructure. • Responding to client questions via telephone calls, emails and correspondence. • Travelling to local and national sites to complete networking projects. • Interacting with customers to determine their needs. • Identifying and resolving configuration issues. • Maintaining client documentation. • Supervising the work of 3rd party engineers. • Troubleshooting any malfunctions of network hardware and software applications. • Connecting and repairing a client’s telephone and broadband services. • Working on GSM, CDMA, ISP, NMS. • Experience in deployment and hand-over to operations

Mirpur, Azad Kashmir, Pakistan