As a NOC Engineer at SSP India Pvt Ltd in Gurugram, India, I am dedicated to ensuring the optimal performance, security, and availability of complex cloud infrastructures across AWS and Azure platforms. With over three years of experience in network operations, I excel in monitoring, incident management, and problem resolution, consistently aiming for high customer satisfaction and maintaining system integrity. My role involves proactively monitoring and maintaining the health and security of cloud environments, providing 24/7 technical support to global clients, and performing L1 troubleshooting for server and network alerts, escalating complex issues when necessary. I also manage user accounts, groups, and permissions within AWS IAM and Azure Tenant environments, ensuring policies, compliance and security, and execute patching in both production and non-production environments to uphold system performance standards. Additionally, I develop and present detailed reports on system performance and incidents, implement best practices in incident and change management, and leverage tools like Kubernetes and Terraform for container orchestration and infrastructure automation. My expertise spans a range of technologies, including cloud platforms like AWS and Azure, monitoring tools such as Dynatrace, Prometheus, Grafana and networking, automation, and security practices, all of which contribute to maintaining a secure and efficient cloud infrastructure.

As a NOC Associate at SSP India Pvt Ltd, I played a critical role in maintaining the stability and performance of cloud infrastructures, primarily focusing on AWS and Azure environments. My responsibilities included monitoring systems for any performance or security issues, providing first-line technical support, and escalating complex incidents to senior engineers when necessary. I was proficient in handling L1 troubleshooting tasks, including server and network alerts, and worked diligently to ensure timely resolution of issues to minimize downtime. Additionally, I managed user accounts and permissions within Azure Tenant environments, assisted in patching and maintaining system security, and contributed to the development of reports on system performance and incidents. My ability to quickly identify and address issues, combined with a strong understanding of cloud platforms and network operations, allowed me to effectively support critical infrastructure and deliver reliable service to our clients.