Usha Baskaran Email & Phone Number

Ontario, Canada

• Schedule Coordination: Manage and adjust daily, weekly, and monthly PSW and nursing schedules to meet care needs, customer expectations, and efficient travel routes.• Communication: Liaise effectively with team members, CCAC, and external partners, and report staffing needs and client situations to supervisors.• Payroll Verification: Verify and prepare PSW and nursing hours for payroll and billing, promptly addressing discrepancies.• Issue Resolution: Respond to client issues or complaints swiftly, coordinating with the appropriate personnel for resolution.• Staffing Support: Assist in replacing staff as needed to maintain adequate staffing levels and ensure continuous care.• Record Maintenance: Maintain accurate, confidential, and organized records for scheduling and client documentation.

Kochi, Kerala, India

Interacted with clients to understand their travel preferences, requirements, and expectations. Provided detailed information about tour packages, itineraries, and available options.  From itinerary planning to Vendor Coordination and reservations and bookings; managed travel logistics and budgets while ensuring Safety and Compliance.  Addressed issues and concerns that came up during the tour, such as flight delays, accommodation problems, or emergencies, and prepared swift and effective solutions.  Offered round-the-clock support to clients during their trip, and assisted with any inquiries, emergencies, or changes to their itinerary.  Promoted tour packages to potential clients and assisted in sales efforts to increase business revenue.

Coimbatore, Tamil Nadu, India

Supervised and managed the entire rubber band production process, ensuring that products met quality standards and production targets.  Maintained optimal inventory levels, monitored raw material availability, and planned production schedules to meet demand.  Implemented and enforced quality control measures to ensure the production of high-quality rubber bands, meeting industry standards.

Coimbatore, Tamil Nadu, India

 Handled cash, currency exchange, sales, and promotion, along with accounting and record keeping.  Provided exceptional customer service by addressing inquiries, offering foreign exchange advice, and assisting customers in understanding exchange rates and services.  Promoted the company's forex services, including currency exchange, money transfers, and other financial products to attract and retain customers.  Adhered to regulatory guidelines and anti-money laundering (AML) procedures to prevent fraudulent activities and maintain the company's integrity.  Prepared daily, weekly, and monthly reports on cash balances, transaction volumes, and customer feedback for management review.

Coimbatore, Tamil Nadu, India

Engaged and promoted with the customers to understand their travel preferences, budgets, and interests to recommend suitable international tour packages.  Assisted customers in obtaining necessary travel documentation, such as visas, permits, and travel insurance, ensuring they had all required documents.  Provided post-sales support to customers, addressing inquiries, and changes in travel plans, and ensuring their overall satisfaction.  Prepared regular sales reports and updates for management, detailing sales performance and future opportunities.

Coimbatore, Tamil Nadu, India

Internship Training in domestic and international tour packages

Coimbatore, Tamil Nadu, India

Internship Training in ticketing and domestic tour packages.

Bachelor Of Business Administration - Bba, Tourism And Hospitality Management

Master Of Business Administration - Mba, Marketing