A senior banker with vast experience of 34 years in Retail Banking, Branch banking , Home Loan, Mortgage Loan and Builder Finance. Expertise in Home Loan Business Development, Business strategy and Marketing, Product Development, Process improvement and operation Management. Expertise in customer service domain, held position of General Manager (Customer Service) and Principal Nodal Officer of State Bank of India, having customer base of 50 crore. Experience in strengthening Grievance redressal mechanism, automation of complaint handling process, deep understanding of Banking Ombudsman complaints and related areas.
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Ex Chief General Manager Mortgage LoanState Bank Of India Jun 2022 - Jul 2024Mumbai, Maharashtra, IndiaExpertise in Home Loan Business Development, Marketing, Product Development, Process improvement, handling Loan Processing centres, Builder relationship , Builder Finance while maintaining Asset quality -
General Manager (Customer Service) And Principal Nodal Officer, Corporate CentreState Bank Of India Jun 2020 - May 2022Mumbai, Maharashtra, IndiaImprovement in customer experience, service delivery, grievance handling mechanism . Working closely with Internal Ombudsman, Banking Ombudsmen of RBI for smooth and timely resolution of customer complaints and grievances.
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Deputy General Manager, Home Loan, Local Head Office, New DelhiState Bank Of India Jun 2016 - May 2018New Delhi, Delhi, IndiaHome Loan Business growth, Marketing strategies, overseeing Builder Project approval, monitoring performance and TAT of Processing cells
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Assistant General Manager, Retail Asset Processing CentreState Bank Of India Jun 2015 - May 2016Mumbai, Maharashtra, Indiaoverall Home Loan business growth and asset quality
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Assistant General Manager And Other PositionsState Bank Of India Apr 1990 - May 2015Mumbai, Delhi And BhopalEx
Usha Gautam Education Details
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Master Of Arts - Ma -
Banking And Finance
Frequently Asked Questions about Usha Gautam
What is Usha Gautam's role at the current company?
Usha Gautam's current role is Retired Chief General Manager, State Bank of India, Home Loan Business Vertical.
What schools did Usha Gautam attend?
Usha Gautam attended Kanpur University, India, Indian Institute Of Banking And Finance.
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3accenture.com, gmail.com, microland.com
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