Usha Iyer Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

 Part of development team, creditworthy for many successful releases of IBM Partner Engagement Manager, a Cloud Application and on-premise application.Completed successfully POC and implementation of Docker image signing to ensure authenticity of the docker images released to customer, based on IBM Blue-line Audit requirement. Worked on other features like Swagger documentation for Rest APIs, analyzing Penetration testing reports, Linux kernel security issues, build changes to generate documentation links dynamically for cloud and on-premise releases, enhancing build process to add release checklists, and more.  Worked as L3 support providing live support for customer demos, attending customer calls, analyzing customer issues on and off calls, answering customer queries, fixing issues and enhancements raised by customers.  Played scrum master, story/epic creation, documenting acceptance criteria, conducting sprint, performed feasibility study, impact analysis, planning, and estimation in hours for assigned features. Understood the business requirements and delivered functional designs, technical designs, database design, UI design for product features, and created HL and LL design documents for the same. Conducted internal and external design reviews to enhance the feature design and use case coverage. Carried out programming to develop back-end and UI components associated with the product feature.  Carried out unit testing, defect fixes to ensure quality deliverables. A key member of the team responsible for automating, running and analyzing feature use cases, using Junit automation.

Bengaluru, Karnataka, India

 Part of development team, creditworthy for many successful releases of IBM Partner Engagement Manager, a Cloud Application. Implemented modules such as Organization/User Registration flows, User Approval/Rejection, Organization and User Profile, Terms of Use Upload and Versioning, Onboarding trading partners using Activity flows, Line of Business Us-ers, Rest APIs, Data Migration tools, Purge tool, product globalization, and more. Designed and presented ERD diagram for database design. Understood the business requirements and delivered functional designs, technical designs, data-base design, UI design for product features, and created HL and LL design documents for the same. Conducted internal and external design reviews to enhance the feature design and use case coverage. Carried out programming to develop backend and UI components associated with the product fea-ture.  Carried out unit testing, defect fixes to ensure quality deliverables. Key member of team responsible for automating, running and analyzing feature use cases, using Junit automation.  Mentored interns from RV college of Engineering. Carried out project planning, designing, and monitored implementation of “Line of Business Users”, which is a product feature, showcased as their project.  Conceptualized and lead a cognitive idea project using Watson APIs. This included doing a POC, building team, creating idea repository in cognitive build, submitting idea for cognitive coach approval, advertising the idea in cognitive build to gather idea points from everyone, so that it gets funded for implementation. Completed successfully POC and implementation of IBM PEM with Medallia, a third-party reporting engine which reports based on user surveys.

Bengaluru, Karnataka, India

 Key member of team creditworthy of over a dozen successful releases of a major SaaS product called Caas, an order management application. Understood the business logic of global clients and converted them into business use cases for testing. Prepared testing and automation strategy and ensured the quality delivery within timelines as per the business requirement. Coordinated & Worked with Development teams to deliver superior quality and customer experience. Executed functional testing cycles ahead of production release (hot fix) of reported defects. Took initiative to automate localization of excel templates used in the UI of the product. Participated in bug bash and raise bugs by testing the features. Provide user experience feedback to product management and UX team.

Bengaluru, Karnataka, India

 Key member of team creditworthy of over a dozen successful releases of 2 major products, Sterling Supply Chain Visibility and Sterling Supplier Portal. Understood the business logic of global clients leading the network of Supply Chain & Logistics industry and converted them into business use cases for testing. Prepared testing and automation strategy and ensured the quality delivery within timelines as per the business requirement. Coordinated & Worked with Development teams to deliver superior quality and customer experience. Executed functional testing cycles ahead of production release (hot fix) of reported defects.• Implemented QTP automation of all the screens Participated in bug bash and raise bugs by testing the features. Provide user experience feedback to product management and UX team.

Bengaluru, Karnataka, India

 Authored content for highly complex and technical product modules, such as Sterling Platform, Sterling Warehouse Management, and Sterling Community Manager. Authored content with strong technical command over English language. Single handedly contributed to the framework and design of end-to-end documentation of Sterling Community Manager. Authored content for highly technical documents such as implementation guides, customization guides, administration guides, API docs, and for end user documents such as configuration guides, user guides, release notes, and online help. Created use case documentation for new features. Researched and suggested relevant media and writing styles for documentation to improve end user experience.  Provided user experience feedback to product management and UX team. Installed latest development build on test system to enable the documentation team to create content for various releases, using the test system.

Bachelor Of Engineering - Be, Electronics And Communications Engineering, Distinction

Bachelor Of Science, Mathematics, Distinction

12Th Board, Science

10Th Board