Usha Mistry Email & Phone Number

London, United Kingdom

St Albans, United Kingdom

• Responsible for delivering first level technical and application support over the telephone, remotely and face to face to clients. Remit also covered on-site projects.Day to Day duties:
• Provided DBA services by proactively monitoring and maintaining databases, troubleshooting connection issues and carrying out requested Unix Administration.
• Undertook bespoke enhancements to client specification.
• Installed applications and environment patches.
• Maintained and adhered to client specific Change Control Procedures and documentation.
• Monitored the status of calls logged by affectively updating and documenting actions taken inclusive of correspondence for audit and handover.

• As a Support Consultant the role involved providing:
• User support and guidance on application processes which had failed.
• Carrying out detailed data analysis of reconciliation issues presented by client using Lawson Financials.
• Installing cyclical patches on both environment and application and managed the subsequent delivery across to production systems.

Welwyn Garden City

• As a Systems Analyst I played an integral part of an implementation project team rolling out Lawson Financials for the UK and European user communities. Key achievements included:-
• Developed tools for the conversion of data from legacy system and the subsequent data take-on.
• Managing and coordinated the upgrade of Financial Product and its environment.
• Migrating Lawson proprietary database (LADB) to an Oracle database.
• Delivering bespoke financial and management reports and leading a team offering application/technical support to end user.My initial role was to implement and support a PC based Personnel/Time Recording system around.