A trusted advisor with over 32 years experience in Retail & Affluent Banking, of which 20 years spent in Premier Relationship Management, providing a world-class service to high net worth clients, assisting with all their banking, lending & complex mortgage needs.Having worked for the same organisation for over 3 decades, I built a reputation of loyalty and trust amongst my colleagues and peers, often giving me a huge advantage when seeking approval and sanction for high level lending facilities, creating great customer satisfaction and repeated business in years to come.Managing a diverse portfolio of high net worth clients allowed me to use numerous skill sets, adapting to my client's needs and circumstances, being intuitive and not afraid to challenge up the line which often resulted in a positive outcome.A ‘can-do’ attitude with the ability to learn and respond quickly in a fast paced environment. My commitment and dedication has always been the driving force in why I've been in Relationship Banking for several years. Even through the financial crisis, I thrived on challenges & supported my clients including those vulnerable and elderly, showing empathy at all times, the satisfaction when I deliver on my promise is equally fulfilling and rewarding.As measured by Net Promoter Score, I've achieved over 96 %+ consistent positive client feedback for in depth knowledge, exceptional service and delivery outcomes.My determination and passion to collaborate a solid working partnership with internal stakeholders and external professionals has been the core of my success as a Relationship Manager. This in turn has assisted with repeated new acquisitions and business opportunities whilst I continued to nurture my existing connections to increase productivity growth.Risk & Audit played an important part in my role as an advisor working in a regulatory environment. I'm delighted to have had positive control and compliance results year on year, consistently scoring above 96% with a few 100%!
Listed skills include Asset Based Lending, Commercial Banking, Credit, Management, and 5 others.