Usha Radhakrishnan Email & Phone Number

Denver

Bangalore

Support for IntelliSuite Business Objects, Royal Bank of Scotland Technologies Used: SAP BO, Microsoft Excel, Java (JSP), HP Service Manager This project involved both internal and external analysis for process compliance and quality control. For the client (RBS), I created reports and dashboards using SAP BO to help analyze large scale financial transactions. Internally, I aided in determining our quality of work provided to the client by creating Excel reports using data from HP… Show more Support for IntelliSuite Business Objects, Royal Bank of Scotland Technologies Used: SAP BO, Microsoft Excel, Java (JSP), HP Service Manager This project involved both internal and external analysis for process compliance and quality control. For the client (RBS), I created reports and dashboards using SAP BO to help analyze large scale financial transactions. Internally, I aided in determining our quality of work provided to the client by creating Excel reports using data from HP service manager. Other than data analysis, I assisted the operations team in automating daily reporting to optimize mundane efforts. Also, involved in maintaining & monitoring scripts and processes to ensure data is updated and relevant at all times. Performance Data Analysis for Apple Technologies Used: Microsoft Excel, VBA (Macros) The ticket resolution team dedicated to serving one of our biggest clients (Apple Inc.) required data analysis for gauging their performance. I was involved in analyzing large amounts of ticket data through macros that provided key statistics for gap analysis to provide recommendations for improvements. Also helped the DBA team, by providing a daily dashboard for ticket ageing across work groups & priority to reduce MTTR. These were crucial in making timely process decisions to keep up with the standards of expectations for a client like Apple. Search & Data Retrieval for Harley DavidsonTechnologies Used: Microsoft Excel Macros Created a search feature using macros to find keyword(s) from scattered data in multiple worksheets that helped client to fetch data in a user-friendly way Show less

Chennai Area, India

Technologies Used: VBA, Microsoft Excel Developed a dashboard to depict Executive Key Performance Indicators (KPI) which enabled decision making and aided in quickly understanding organization’s overall health.

Master Of Business Administration (M.B.A.)/Pgdm, Operations & Finance

Major in IT & Operations Minor in Finance Received Merit Scholarship

Bachelor Of Engineering (B.E.), Computer Science