- Defining standards and framework conditions for process documentation, GRC tool use, creating ICS and GRC tool related training material to enhance knowledge base for different departments.- Responsibility for the final acceptance and quality assurance of the business processes modelled by the departments. Coordinating with process managers to create process visualisation/ documentation for the business processes.- Conceptually developed internal control system (ICS), account, as well as process scoping and operational implementation of ICS requirements.- Continually improved the existing ICS structures by reviewing and adapting ICS standards, monitoring and rectifying internal controls deficiencies, targeted communication offensives, process specific workshops and training on the ICS and risk awareness of the business process managers.- Prepared process analyses and decision templates.- Global responsibility for the internal control system, coordinated with the local business units for ICS implementation in addition to responsibility of the German business and preparation of annual ICS cycle.- Communicating with the local business units for the assessments of controls, processes, and ICS framework.- Initial documentation and coordination to finalise Business Continuity Management report, CTO statement, CFO statement on controls performance, as well as drafting and publishing the Local ICS Report for FRIDAY.- Yearly updates to the policies that are owned by Risk Management: Internal Control (solvency II) and Product Management policies.- Contact person for the global risk management in the German branch of FRIDAY Insurance S.A.

- Creating and updating processes and procedures for the administration department.- Updating and maintaining systems for professors, students and staff.- Value stream mapping of existing processes and automation of manual tasks.- Planning, scheduling and conducting on-boarding inductions for Berlin, Hamburg, Greece and France campuses.- Initiating discussions with academics and German language partner for study timetables.- Students survey data analysis for Board meetings and authorities review.- Coordinating with students for study and change schedules.- Managing student queries during their academic journey.- Handling sensitive materials and cases as well as complex interdepartmental communications.- Working on systems development and an environmental project for both 'Berlin School of Business and Innovation' and'Global University Systems'.

- Aligned project goals, written Deutsche Forschungsgemeinschaft (DFG) and EU project proposals.- Ordered backlog for Signal adapted time-frequency decompositions project.- Identified and listed project sub-tasks with descriptions, complexity and duration.- Collaborated for efforts estimation and priority items with professors and PhD students.

- Pre-investment idea formulation and pitch strategies.- Developed MVPs, mock-ups/ functional prototypes.- Executed company strategies and streamline work processes.- Mentored team members on agile methodologies and Jira with Confluence integration.- Conducted market research and risk analysis.

- Met Mr. Andreas Gall (CIO-RedBull) to brainstorm on renewable energy source ideas.- Collaborated with BSBI-RedBull team.- Presented Piezoelectric renewable energy idea for RedBull Innovations Lab.- Discussed IoT integration idea for RedBull coolers and Vending Machines.

(Clients: Apria HealthCare Group, USA and Multiplan Inc., USA)- Led transitions project planning, strategizing, budgeting and kick-off meetings.- Achieved 15% record net-profit margin in 2018 for transitioned projects.- Reduced 18% defects and improved overall utilization to 88% in 2018.- Liaised with cross-functional teams and stakeholders for project planning and execution.- Worked on pre-sales solutions, request for proposals, master service agreements, letter of intents.- Documented standards operating procedure for transitioned projects.

(Client: Blue Shield of California, USA)- Managed 250 members team and $280 million portfolio for healthcare claims.- Planned and strategically implemented operations strengthening initiatives.- Optimized overhead cost of $50k in 2016.- Conducted tollgate reviews to progress into steady state for new processes within healthcare claims.

- Handled 100 members team for medical insurance plans configuration.- Optimized peak-season hiring cost by $100k in 2015.- Coordinated with onshore partners, HR management and recruiting agencies for peak season hiring.- Tactically planned for day-to-day operations delivery.- Planned and implemented team’s career development strategies.- Collaborated with onsite leaders for continual performance improvement.

(Clients: AT&T Telecommunications Company, UK and Macquarie Telecom Group, Australia)- Installed offshore operations facility in Hyderabad, India.- Transitioned $250 million portfolio to offshore site.- Automated accounts receivable reports with $80k hard savings in 2014.- Grew offshore billing and IT delivery teams from 7 to 80 billable roles in line with company growth.

- Managed $100 million accounts receivables portfolio.- Mentored 50 new hires for accounts receivables process.- Led skill-set alignment Yellow-belt business process improvement project, saved 1 FTE quarter-on-quarter.- Controlled delinquency and credits of customers accounts.