Usman Rasheed Email & Phone Number

Pakistan

• Supervising the AMHS (ATS message handling system) at Communication Center, PFIU (Pre-Flight information Unit), FIC (Flight Information Center).• Coordinating the day to day AMHS traffic problems with HQCAA AFTN (Aeronautical Fixed Telecommunication Network) station.• Maintaining and ensuring the continuous watch at HF/RT (High Frequency Radio Telecommunication) Control of Pakistan’s Airspace and ensuring accurate transmission/reception of Aircraft’s estimates.• Training the subordinates and staff members as and when required.• Maintain continuous coordination with MET (Meteorological) Unit for accurate and timely transmission of aviation MET reports like METAR, TAFOR, ROFAR, SPECI and weather reports with associated national and international stations.• Ensuring the highest efficiency in Flight Plan’s transmission and flight safety related messages with concerned authorities.

Aiiap Lahore

Working as Asst. Air Traffic Controller in CAA Pakistan and serving at AIIAP RADAR Lahore

Lahore

• Leading a team of 15 + members in a way to achieve the best possible performance along with competing 50 other teams.• Training and coaching my team about every latest promotions and SOPs.• Maintaining a healthy and friendly working relationship among team members and to reinforce their personal goals parallel to achieve organizational targets.• Look after and resolve different system related issues and conflicts during shift.• Ensures full adherence and best productivity from my team.• Generating different reports for reviewing team performance and taking actions proactively for desired results.• Handling offline and online customer escalations and strive to resolve their network related problems in minimum possible time. • Ensuring maximum customer satisfaction from my team.• Rotations: Investigation Resolution Unit, Front-End (Service Center), Retailer Helpline (1344), JSP Helpline (7887).• Supervised and run an outbound incentive project for Mobilink volunteers.• Leading “Call of Fame” call center team to filter and finalize the best calls from whole contact center. • I’ve also got the honor to be the part of Mobilink Contact Center Recruitment Team and to ensure the selection of best candidates for our contact center.• Started job as an associate in Oct ,2006 then promoted as Team Coordinator and Finally Team Leader in total 5 years’ experience in Mobilink.

Served as customer support executive at Cube Cellular Technologies Dubai Internet City UAE. Job was to answer customer’s queries online as well as telephonically regarding the Mobile VAS (Value Added Services) on Mobile.

Education record

Education record