Usman Siddique Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Develop and maintain strong relationships with key clients to ensure their needs are met while advocating for the company's interests.Work with clients to establish a clear understanding of their requirements and align strategic plans accordingly to help achieve both the clients’ and the company’s objectives.Meet sales targets and key performance indicators set for the key accounts. This may include up-selling and cross-selling to expand business opportunities within existing accounts.Address and resolve issues faced by key accounts, ensuring that solutions are provided efficiently and effectively.Negotiate contracts and close agreements, securing favorable terms for both the company and its clients.Provide regular reports to senior management on account status, challenges, and projected growth.Stay informed about market trends and the competitive landscape to anticipate client needs and propose solutions proactively.

Dubai, United Arab Emirates

Supervise and manage a team of service technicians and support staff. This includes scheduling, job assignment, and performance evaluations.Ensure high levels of customer satisfaction through excellent service. Handle complex customer complaints or issues that escalate beyond the staff level.Oversee the daily operations of the service center, ensuring that policies and procedures are adhered to.Monitor and evaluate the quality of work done by the service team to ensure that all services meet the required standards.Identify training needs and opportunities for team development to enhance skills and knowledge.Maintain detailed records of operations, including customer interactions, completed repairs, and inventory management.Manage parts inventory levels, order supplies, and prepare equipment and resources necessary for service tasks.