Muhammad Usman Email & Phone Number

Lahore, PK

1. Led a team of 25 data scientists in the fine-tuning of a large language model (LLM) using SFT and RLHF techniques, resulting in performance metrics crucial for real-world applications.2. Automated the detection of issues in SFT notebooks by leveraging LLM models, achieving a 20% improvement in accuracy and decreasing manual review time by over 30 hours.

1. Incorporated BERT model for job-profile matching and implemented developer clustering, resulting in tailored treatments and boosted operational efficiency. Conducted funnel and survival analysis to define SLAs and optimize customer touchpoints.2. Designed and automated data pipelines with Apache Airflow, implementing task scheduling and monitoring to.

1. Led XGBoost-based propensity score classification, improving gain metric by 12%, and relayed actionable insights to cross-functional teams and management.2. Managed over $20M in client portfolios as Account Lead while implementing predictive models for effective customer-agent pairing; improved agent utilization rates by 25%, ensuring maximum.

Lahore, Punjab, Pakistan

1. Improved production monitoring by analyzing AI model performance and conducting root cause analysis, leading to faster issue resolution. Predicted caller routing patterns through exploratory data analysis, enabling more targeted service across demographics and regions.2. Developed interactive Power BI / Tableau dashboards using Dataverse data modeling.

Lahore, Pakistan

During my undergrad I had the chance to assist in teaching Signals and Systems and Calculus courses. My responsibilities included designing quizzes and leading tutorial sessions to enhance students' problem-solving abilities.

Laahore

Load forecast and Power planning