Delivery Manager, managing projects for a major public sector client, showcasinggovernance over critical national initiatives.• Managed a pipeline of 10+ projects, assigning and prioritizing tasks for developmentteams to enhance workflow efficiency.• Led the delivery of complex projects, ensuring seamless communication withstakeholders across multiple delivery groups for seamless integration.• Developed a comprehensive risk response plan, effectively mitigating project risks bycategorizing and escalating issues across multiple Statements of Work• Orchestrated over 5 major releases, contributing to the successful implementation ofcomprehensive delivery strategies.• Set clear expectations for stakeholders, influencing the scope of future work byestablishing guidelines on timelines, budget, and dependencies.• Served as the primary contact for new work assessments, ensuring projectalignment with strategic objectives.• Utilized SC clearance to effectively manage and contribute to government andpublic sector projects, ensuring compliance and efficiency.

Managing the delivery of change initiatives, following project governance and applying expertise to manage project plans, risks, dependencies and deliver within budget. This led to the successful delivery of multiple change initiatives.Maintaining stakeholder engagement to ensure that internal and external parties are aware of the progress of delivery. Supported the change initiatives to production which led to excellent customer feedback.

Assurance of milestones, risks, dependencies with a high-level Portfolio lens; including streamlining timesheet process and revamp of internal processes and documentation.Develop and analyze actionable insight on the impact of change across the portfolio, overlooking a wider range of aspects such as resources, timescales, cost and benefits, using a variety of departmental systems and sources.

Increased team productivity through implementing an Agile approach with daily stand-ups, planning meetings, and using JIRA to manage workload, resulting in more efficient communication and task prioritization.Trained colleagues in effective communication techniques, resulting in an increase in team productivity and smoother interdepartmental collaboration when managing the upgrade of customer communication systems.

Conducted analysis to understand modern technology's impact on IT infrastructure weaknesses and strengths, leading to an improvement in business efficiency and implementation of virtual desktop interface for the estateBoosted project efficiency through managing workshops, achieving stakeholder satisfaction, and strengthened communication skills as a business analyst.

Ensured 100% accurate recording, review, and retesting of defects in the system, leading to a decrease in post-release issues. Enhanced overall product quality and customer satisfaction.Delivered enhanced productivity and efficiency in the testing process by leading continuous improvement efforts within the testing team. Increased stakeholder engagement and improved testing outcomes for financial banking systems.