As a Subject Matter Expert (SME), managing internal stakeholders by assisting in requirement management and solution designing and implementation for key initiatives such as CX Channel Optimization, MS Dynamics 365, Upgrade, Automated Metering Infrastructure, Smart Workforce Management, Revenue Diversity, and new services deployments, Contact center upgrade, Payment channel integrations

As a Project Manager with techno-functional expertise, I have contributed to the successful implementation of several projects. Apart from Business-as-usual functions and Production support, below are the major areas where I contributed: 1. Leading the development of multi million dollars Sales and Marketing Portals, CRM & other related projects. 2. Responsible for delivering successful outcomes for key business transformation projects via effective and pragmatic project management.Work closely with regional digitalization champions and technical partners to understand the marketing and business growth objectives for the digital offerings. Define the strategy, vision, and offering roadmap. Define the requirements for the development of new digital products for the traditional service business and the focus areas for decarbonization including a common platform concept for products and services, supervise the development, conduct readiness assessment, and own the market launch.

Work closely with global digitalization leadership to deliver end to end the most crucial project for the Fortune 500 client. Focus on leading teams to deliver solutions while managing the expectations of clients globally. In this role, I was involved in plan and coordinate upgrades or complex enhancements to ensure project goals or product objectives are accomplished within the approved time frame, scope, and budget.

Faculty of Management SciencesCourses - Information Technology in Business Economics; Computer Application to Business and Finance, OB, Project Management Applications.

MS Project Management

Manage projects with high technical complexity, complex customer relationships and/or projects from requirements definition through to delivery. Collaborate with internal clients, project team members, and other teams on project planning, project integration, project management, and technical integration activities.Define implementation priorities, tracking against development schedules and work intake requests, advising on risk mitigations, coordinating with PMO and program oversight teams, and maintaining up-to-date operating models, processes, roles, and responsibilities across multiple clients.

Working on the MVP strategy to better understand the customer needs with the maximum number of features that will maximize our chance of success in the end. Involved in requirements gathering and documentation, prototyping and business analysis.Involving in requirements gathering and documentation, prototyping and business analysis. Performing gap analysis, change management and process improvement. Using Balsamiq software to build wireframes and mockups for brainstorming UI ideas and managing project scope.

Leading all the project activities carried out through Pre-Sales, Requirement Gathering, Design & Development, Quality Assurance, Implementation, Go Live and Support phases. Co-ordination for all product relevant activities between Customer, Business Development and Technical Teams.Oversee the cradle-to-grave delivery of staggered projects within an annual program calendar. Orchestrated and prioritized deployment schedules around floating schedules and resource constraints. Provides project management support ranging from pre-sales requirements definition, implementation, deployment and transition to post implementation client support team.

Manage digital media projects across all project phases, including initiation, planning, execution, monitoring, and control. Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters. Work collaboratively with development team, lead architect and the Manager to determine technical direction and approach to system design and implementation. Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters.