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Uthra Subramanian Email & Phone Number

Technical Support Manager at Optiva Inc.
Location: Chennai, Tamil Nadu, India 7 work roles 1 school
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Current company
Role
Technical Support Manager
Location
Chennai, Tamil Nadu, India
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Who is Uthra Subramanian? Overview

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Uthra Subramanian is listed as Technical Support Manager at Optiva Inc., a with 273 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Uthra Subramanian.

Uthra Subramanian previously worked as L2 Technical Support Engineer at Versata and Freelance Software Engineer/Consultant at Freelance - Sound Write. Uthra Subramanian holds Bachelor Of Science - Bs, Computer Science from Texas A&M University.

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Optiva Inc.

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Profile bio

About Uthra Subramanian

I want to be part of an innovative, efficient, and enriching work environment that I could in turn enrich and aid in terms of meeting deadlines and satisfying customers. I am committed to understanding the focus of the organization and moving the organization's agenda forward smoothly while achieving technology goals and impacting stakeholders positively.I can decipher tough code, research and find answers in remote corners of the internet, and get to the bottom of all sorts of abstruse data/programming issues. My ideal job would challenge me in terms of problem solving/trouble shooting/data/algorithm/R&D. It would approach perfection if it involves a degree of oral/written communication and 'technology translation'. I can present very technical content in lay man's terms.I currently work as a Senior Telecom Support Engineer for a pioneering Telco company. I offer technical support for their OSS/BSS products. I also take customer meetings to explain issues, solutions, gather data, and to solve technical issues or occasionally update systems on remote servers.My job involves complete understanding of customer system's complex architecture, analysis and problem solving under tough timelines, resolution of outages across the globe, devising workarounds in the absence of final solutions, and complete command over available tooling. I use Linux and Oracle RAC, Solaris, and EMC networker extensively along with our proprietary tools.

Listed skills include Oracle Database, Java, Linux System Administration, Telecommunications, and 33 others.

Current workplace

Uthra Subramanian's current company

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Optiva Inc.
Optiva Inc.
Technical Support Manager
mississauga, ontario, canada
Website
Employees
273
AeroLeads page
7 roles

Uthra Subramanian work experience

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Technical Support Manager

Current

Chennai, Tamil Nadu, India

Complete understanding of our OSS/BSS Billing products, proprietary tooling, system architecture and redundancy concepts. Monthly emergency Rota ‘Red’ Engineer dealing with outage resolution for our telco customers within SLA. Extensive work with Linux/Solaris monitoring of system/troubleshooting – CPU usage, services, processes, diskspace etc/analysis/shell scripting with extensive reg exp to data mine or selectively modify gigantic CDR Event data files very efficiently/Cron set up. Product Log analysis and the set up/use of test bed/simulation to arrive at root cause of issues; Oracle RAC work using both Oracle and our product tooling; monitoring, log analysis, preliminary analysis of ASH/AWR reports, data replication troubleshooting, use of Oracle notes to solve strange issues. backup restore set up and troubleshooting (EMC networker /RMAN), Recommendations to customer re data management and to optimize general system stability and performance. Resolution of blockers with team members. Documents delivered to customer explaining details on outages/resolution, redundancy concepts, architecture, MOP. Very hands on, extensive communication with customers, co-workers, managers. Currently in GCP Associate Cloud Engineer certification training sponsored by company for all L2s. Also training on Offer Manager and related issues.

Nov 2017 - Present

L2 Technical Support Engineer

Level II/III support for an ERP product. L2 support for Infobright (Column Oriented Big Data Engine). Ticket resolution within established timelines in compliance with metric standards. Deciphering complex programs/procedures/forms/reports with little documentation for functional analysis, performance issues, design issues, flaws in the algorithms, and bugs. Analysis of huge log files, EFT logs, error logs etc. to find performance issues and reasons for module failure/unexpected behaviour. Oracle 9i/10g DBA tasks and Linux Admin tasks that have to do with space management, performance, troubleshooting, tuning. Extensive PL SQL programming/ad-hoc queries to get to the root of customer issues, data analysis, dataguard administration and troubleshooting, and database replication. Extensive Oral and written communication in tickets, translation of highly technical issues to non-technical terms for customers and managers. Technical participant in escalation meetings with stakeholders.

May 2012 - Nov 2017

Freelance Software Engineer/Consultant

Freelance - Sound Write

Chennai

* ASMX/C# library and web service wrappers for financial software TRANSACT SAFE (https://www.upwork.com/freelancers/~01d3000333ad07a2e1?)* All the Flex/ front end flash work, reporting tool etc. for a marketing product. (6 months)* DHTML hot key capture/ dynamic components * A garden planner flash component built from scratch with user input* Several changes, refinement, and debugging of a Java multi-user scramble program.* A Java nio-based chat server. An automated chat window with a simulated sales agent pops up when users leave a web-site. A live sales agent is selected based on idle time, beeped, and takes over from the simulated agent. *A cutting edge Visual FoxPro Overlay Graphical component*A Java message cipher game with animation (DDA line drawing algorithm, threads, and swing). *A Java tic-tac-toe game with randomizer that allows user one of six users to win .*Six 100-page technical manuals with practical exercises of my devising on J2EE, Oracle, .Net , SQL Server and web development (.NET). Manuals took user from basic to complex skills and focused on cutting edge concepts. Received a 5.0 review from buyers for all projects. Please browse https://www.upwork.com/freelancers/~01d3000333ad07a2e1 and https://www.upwork.com/freelancers/~01e467c09d32d4caa4 for customer reviews and more details on freelance projects.

Jun 2006 - Jun 2012

Software Engineer

Global Software

Chennai

Fundsdirect Fulfilment, Standalone ComponentsProject involved heavy XML parsing, generation, validation, set up of a JMS queue, processing messages on queue - xml data input to pdf output pdf (50 letter templates). Also wrote components to make financial data computations (such as portfolio amount, internal transfer checks, cash flow etc) from financial portfolios represented as xml data.

Jul 2003 - Jun 2004

Software Engineer

3Rd Agenda Ssi Group

Chennai

* Knightridder - Content Management/Delivery Systems. - Wrote several parsers to convert news article data in varying formats to Article XML and to validate output XML using regular expressions. Wrote GUI interface to listserv software that handled creation and modification of mailing lists, sending/receiving messages, and maintaining list in Oracle database. Wrote modules for generating web pages of different newspapers. Worked on site in California for one year with a team from several different corporations.* Netfinex 3D Charting Tool - Design and implementation of a 3-D charting tool that included a facility for bar/pie charts. Integration of this application on the web.* Real Estate Website,Administration Tool,Online Image Mapping Tool (Alacrity Development) - Project highlight was the development of an online image mapping tool using a DDA algorithm and only client side scripting. Client could upload architectural plan, specify image mapping areas by pointing and clicking, specify urls for each mapped area and modify or delete this information if necessary. Mapping information was stored in database. Designed and Implemented entire site including admin pages - sites, projects, progress, floor plans, customer contacts etc.; data stored in SQL Server DB.*Astrology/Classifieds ECommerce Site (vedicfuture.com) - Designed and developed modules to calculate astrological data based on complex formulae. Web enabled a MS DOS astrology program and later converted the entire program to Visual FoxPro and ASP. Developed e-commerce portion of the site also.

Mar 2000 - Apr 2002

Web Developer

Greater New York City Area

Student work permit. Developed several moderately complex perl modules /GUIs /JavaScript for children's games on the site. Developed and integrated a few Java applets and Oracle back end database components.

Jul 1999 - Oct 1999

Developer/Data Analyst

Bryan/College Station, Texas Area

Student Scholarship Management GUI/Tool dev & Data Analysis and report generation/ annual reportingWrote and maintained several modules related to degree requirements, degree profile creation, student credential crosschecks based on pre requisites for registering students, GUI for displays of display student's schedule, grade reports and professor's grade reports by class etc.Maintained an MS Access database with student scholarship data. Wrote GUI to handle view scholarship data, add scholarship, assign student to scholarship, see student personal/grade information and generate reports. Ran statistical analysis on data based on university personnel's requests. Performed all data analysis for annual report to the National Science foundation. Presented a paper on findings at the NERA conference along with Main author and employer Dr. Rita Caso-Esposito.

Jul 1998 - May 1999
Team & coworkers

Colleagues at Optiva Inc.

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1 education record

Uthra Subramanian education

FAQ

Frequently asked questions about Uthra Subramanian

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What company does Uthra Subramanian work for?

Uthra Subramanian works for Optiva Inc..

What is Uthra Subramanian's role at Optiva Inc.?

Uthra Subramanian is listed as Technical Support Manager at Optiva Inc..

Where is Uthra Subramanian based?

Uthra Subramanian is based in Chennai, Tamil Nadu, India while working with Optiva Inc..

What companies has Uthra Subramanian worked for?

Uthra Subramanian has worked for Optiva Inc., Versata, Freelance - Sound Write, Global Software, and 3Rd Agenda Ssi Group.

Who are Uthra Subramanian's colleagues at Optiva Inc.?

Uthra Subramanian's colleagues at Optiva Inc. include Ayesha Gilani, Jakub Safier, Kristijan Haubrich, Francisco García, and Rob Swarbrick.

How can I contact Uthra Subramanian?

You can use AeroLeads to view verified contact signals for Uthra Subramanian at Optiva Inc., including work email, phone, and LinkedIn data when available.

What schools did Uthra Subramanian attend?

Uthra Subramanian holds Bachelor Of Science - Bs, Computer Science from Texas A&M University.

What skills is Uthra Subramanian known for?

Uthra Subramanian is listed with skills including Oracle Database, Java, Linux System Administration, Telecommunications, Shell Scripting, Web Services, Enterprise Resource Planning, and Technical Support.

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