Utkarsh Agarwal Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Leading a team of 4 to develop features for Clari Copilot’s large-scale, distributed microservices architecture, significantly enhancing system functionality and user experience. Spearheaded projects leveraging a diverse tech stack, including Java, Python, NodeJS, ReactJS, MongoDB, and various AWS cloud services (EKS, ECR, S3, Lambda, OpenSearch). These efforts contributed to the platform’s enhancedrobustness and scalability.-Owning and leading the GenAI initiative at the company, focusing on pioneering the use of AI to analyze emails and calls. My work involves developing algorithms capable of extracting and aggregating metrics from thousands of calls and emails, aiming toprovide valuable insights to Executives.-Architected a prompt engineering microservice, empowering PMs and engineers toautonomously build and deploy models without writing a single line of code. This comprehensive solution features a user-friendly interface for real-time prompt version comparisons, significantly boosting iteration speed and enhancing feature robustness.

Bengaluru, Karnataka, India

-Significantly enhanced our transcription services' accuracy by integrating OpenAI's Whisper, achieving global deployment for an improved customer experience. Subsequently transitioned to faster-whisper, maintaining comparable accuracy at four times the speed, yielding over $100K/year in infrastructure cost savings. -Optimized our feature testing process by creating multiple environments, eliminating a ~3-hour waiting time per deployment. This strategic improvement significantly enhanced productivity for a team of 40, streamlining development workflows and accelerating the time-to-market for new features.

Mountain View, California, United States

Architected and implemented a scalable microservice from the ground up, enablingcustomizable analytics dashboards based on user roles. Utilized NestJS for backendlogic and MongoDB for data management, significantly enhancing analytics accessibility and user experience.

Gurugram, Haryana, India

-Engineered and expanded features for Piggy.gg bot, catapulting server presence from100k to 150k+ on Discord and growing the user base to 4M+. Leveraged NodeJS, Redis, MongoDB, and BigQuery to elevate bot performance, scalability, and user satisfaction. -Assumed full ownership of critical releases, introducing transformative features such as Discord slash commands integration and a novel global battle system, powered by a real-time matching algorithm via Google Pub/Sub.-Identified onboarding drop-offs using DAU metrics and innovatively designed andimplemented a tutorial command, significantly enhancing user experience and boostingretention rates. Revolutionized the bot’s architecture by transitioning from a monolithic design to a microservices-based approach, including specialized services for dynamic gif creationand real-time player matching. This strategic division markedly decreased bot load andincreased overall efficiency. -End-to-end feature management, from conceptualization and development to feedback assimilation from a support server of 6,000+ members. Proactively addressed user queries and swiftly resolved bugs, underlining a strong commitment to user engagement and software reliability.

Mumbai, Maharashtra, India

-Was responsible for designing the model of storing all the premium rules which wouldreduce the premium calculation time by a factor of 100 by accurately mappingrelational database to a GraphDB and creating frontend components for the UI in ReactJs.-Helped build a system that can allow dealerships to choose thedefault addons in their pre-calculated insurance quotes with real-time updates. Created the APIs in Laravel for the backend server and used ReactJS for the UI.