Utkarsh Jha Email & Phone Number

Bengaluru, Karnataka, India

Key Projects/Activities1. Improved Adoption for a Digital Quality tool: Performed customer experience exercise, coordinated with various stakeholders, and derived the NPS for the tool from 6000+ end users . Dashboard creation to provide visibility and insights about the survey resulting in kicking off multiple simplification and adoption projects, thereby significantly improving the NPS for the tool as well as improved adoption.2. Lead end-to-end development of over 10 modules… Show more Key Projects/Activities1. Improved Adoption for a Digital Quality tool: Performed customer experience exercise, coordinated with various stakeholders, and derived the NPS for the tool from 6000+ end users . Dashboard creation to provide visibility and insights about the survey resulting in kicking off multiple simplification and adoption projects, thereby significantly improving the NPS for the tool as well as improved adoption.2. Lead end-to-end development of over 10 modules in the application, from requirement gathering and documentation to implementation and user training.3. Built Interactive training materials and best practice guidelines for the application driving up the usage rate with the help of third party vendors. 4. Change/Release Management: Requirement Gathering, coordinating with DevOps and Business teams, driving Change Requests end to end5. Spearheaded the User Experience XLA initiative, interviewing 15 end users to create Empathy and Affinity maps.6. Facilitated over 30 end-user workshops, analyzing current processes to create detailed Business Requirements Documents (BRDs), which streamlined the development of new and improved modules7. Prepared project plan, managing client’s expectations, conducting progress review meetings with key stakeholders involved in the project to mitigate gaps and extension of timelines by tracking project metrics such as milestones achieved, productivity, and improvements8. Delivered 20+ training sessions to end users and prepared comprehensive release notes for new modules, ensuring smooth transitions and effective user adoption.9. Implemented Value Stream Mapping to identify value-adding and non-value-adding activities, leading to overall process improvements and increased efficiency Show less

Bengaluru, Karnataka, India

Udupi, Karnataka, India

* Responsible for fostering engagement between the students and industry leaders through guest lectures, career counseling sessions, workshops, mock recruitment sessions, and pre-placement talks.* Responsible for coordinating and managing the recruitment process for Summer Internships and Final Placements.* Responsible for maintaining strong relations with the potential recruiters and building professional relationships.

Bangalore Urban, Karnataka, India

Pgdm

Bachelor Of Technology - Btech, Electronics And Telecommunication

Aissce, Cbse