• Created and implemented innovative business solutions to support customer objectives.• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.• Supervised deployments and provided troubleshooting and user support.• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.• Managed project planning, resource allocation, scope, schedule, status and documentation.• Conducted post-sale requirements gathering, analysis, and documentation.• Communicated with partners and clients to update product and implementation status at technical or functional level.• Presented road map and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.

• Established compatibility with third party software products by developing program for modification and integration.• Designed strategic plan for component development practices to support future projects.• Independently designed and executed company catalog for infrastructure support and development.• Collaborated with clients from concept through final delivery of product or service.• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.• Utilized a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.• Streamlined and enhanced the corporate accounting and operations system.• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.• Advocated for end-users to perform testing and problem analysis• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.• Recommended architectural improvements, design solutions and integration solutions.• Directed onsite Scoping, requirement gathering, development and training for business users to maximize productivity.

• Developed and maintained Quality Assurance procedure documentation. • Participated in weekly meetings with IT department. • Consulted literature to investigate software malfunctions. • Implemented test scripts and recorded results. • Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times.

• Ran and analyzed call processing flows and traffic studies to determine optimum configurations. • Monitored overall network performance. • Analyzed and interpreted complex data from multiple sources. • Performed network modeling and analysis. • Interpreted electrical schematics. • Read technical manuals and literature to stay abreast of new technology. • Maintained documentation for all telecommunication systems, including equipment inventory and floor plans. • Identified service improvement opportunities. • Maintained appropriate environmental conditions in telephone equipment rooms. • Designed, installed and maintained the organization's telephony network.

• Supervised and provided direction for six technical direct reports regarding network activities. • Responded to customer requests via telephone and email. • Copied, logged and scanned supporting documentation. • Produced ad hoc reports and documents for senior team members.