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Utsav Kumar Email & Phone Number
Sr. Manager Customer Success Management
at
Tata Communications
1 work email found
@tatacommunications.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Manager Customer Success Management
Location
Delhi, India, India
Company size
Who is Utsav Kumar? Overview
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Quick answer
Utsav Kumar is listed as Sr. Manager Customer Success Management at Tata Communications, a company with 16831 employees, based in Delhi, India, India. AeroLeads shows a work email signal at tatacommunications.com and a matched LinkedIn profile for Utsav Kumar.
Utsav Kumar previously worked as Manager, Customer Success Management at Tata Communications and Service Account Manager - Customer Experiance Airtel Business (Global) at Airtel. Utsav Kumar holds Pgdm, It And Systems Managament, A from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
Company email context
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*@tatacommunications.com
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Profile bio
About Utsav Kumar
Customer Success Leader | Driving Growth, Retention, and InnovationDynamic technology professional with nearly a decade of experience in managing customer success for global B2B digital ecosystems at leading telecom firms, including Tata Communications and Bharti Airtel. Proven track record of driving 10%+ revenue growth through strategic product management, customer retention strategies, and proactive engagement in large-scale government and enterprise accounts.Skilled in optimizing the lead-to-order journey, leading cross-functional initiatives, and enhancing self-service adoption—achieving a 15% increase in product usage year-over-year. Renowned for maintaining industry-leading Net Promoter Scores and spearheading continuous process improvement under the "Shape The Future" program.Key strengths include:Data-driven strategic planning and cost-benefit analysisStrong communication, critical thinking, and problem-solving skillsExpertise in customer lifecycle management, service delivery, and SLA complianceProactive leadership in skillset development and team engagementPassionate about leveraging technology to enhance customer experience and committed to fostering long-term business growth. Actively involved in CSR initiatives, driving impactful social change through Tata Group's sustainability programs.
Listed skills include Team Management, Team Leadership, Customer Service, Management, and 28 others.
Current workplace
Utsav Kumar's current company
Company context helps verify the profile and gives searchers a useful next step.
Tata Communications
9 roles
Utsav Kumar work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success Management
CurrentDrive strategic customer engagement in enterprise accounts, understanding the industry landscape, identifying opportunities, and ensuring an exceptional customer experience through cross-functional collaboration.Key Responsibilities:1. Customer Onboarding: - Align with customer procurement, delivery, and user community for signed contracts. - Own the.
Nov 2022 - Present
Service Account Manager - Customer Experiance Airtel Business (Global)
- Identify opportunities to shore up recurring revenue opportunities:
- Actively supports in the development of new business initiatives by providing service-related institutional knowledge to assigned accounts
- Reduce reported YOY reactive churn 30%
- Drive Self-service adoption for ATB (airtel thanks for business)Customer Service Management:
- Customer Life Cycle management of complete APAC customers with focus on all aspects of Service Management - quality of service monitoring, customer complaint management, supplier management, internal process.
- Strengthen engagement model to ensure relations at various functions in customer / supplier organization
Apr 2022 - Nov 2022
Customer Success Manager
Post-Sales lifecycle experience management for key multi-product large enterprise B2B accounts with over 5+ M$ annual recurring revenue. Key differentiators which deliver value from role 1. Lead to order journey – enhanced customer success though optimized delivery lead time, in-turn early realisation of recurring revenue2. Onboard, align customer success.
Sep 2019 - Apr 2022
Service Manager
Customer custodian for key digital growing accounts, with customer first strategy ensure success through product lifecycle. Regular governance with internal and external stakeholders ensuring service level commitments. Regular engagements and effective support when needed helped build credibility with client key stakeholders - essential ingredient to.
Dec 2017 - Sep 2019
Relationship Manager
(Payroll - Lobo Staffing Solutions Private Limited)onsite role with key enterprise account helped to quickly identify issues and priorities. Familiarity from customer lens enabled to gain deep insights for better account management. Most of long pending deliverable were addressed which ensured timely revenue realization and operational success of the.
Jan 2017 - Dec 2017
Associate Engineer
(Payroll - Prompt Personnel Private Limited)Infrastructure Management plays vital role in the growth and sustainability of any telco. Quickly understood the key process and helped to contribute for faster rollout of network infrastructure in eastern Indian regions for effective business development.
Aug 2016 - Jan 2017
Network Engineer
During the internship program I have had the opportunity to hone my skills on different series of Cisco networking devices which are heart of ICT today. I was honored with Project completion certification post successful up gradation of Cisco 18K series across all Delhi -NCR corporation Bank branches
Oct 2015 - Mar 2016
Relationship Executive
I have had excellent opportunity at client site Vodafone India to Serve as dedicated touch point for one stop Mobility solutions. The profile included customer support and experience management, revenue realization, cross sell & up sell.
Aug 2011 - Mar 2013
Team & coworkers
Colleagues at Tata Communications
Other employees you can reach at tatacommunications.com. View company contacts for 16831 employees →
AD
Ankur Dalal
Colleague at Tata Communications
London, England, United Kingdom, United Kingdom
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DP
Dharanendra Patil
Colleague at Tata Communications
Kolhapur, Maharashtra, India, India
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AG
Arunava Guin
Colleague at Tata Communications
Mumbai, Maharashtra, India, India
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DS
Diaz Sentana
Colleague at Tata Communications
Indonesia, Indonesia
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NA
Nilesh Ayare
Colleague at Tata Communications
Mumbai, Maharashtra, India, India
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DM
Denny Mathew
Colleague at Tata Communications
Jleeb_Al- Shiyoukh, Farwaniya, Kuwait, Kuwait
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KH
Kotresh Hiremath
Colleague at Tata Communications
Bengaluru, Karnataka, India, India
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AK
Ashok Kumar
Colleague at Tata Communications
Hyderabad, Telangana, India, India
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BM
Bhukya Mohan
Colleague at Tata Communications
Ernakulam, Kerala, India, India
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PS
Priya S.
Colleague at Tata Communications
Pune, Maharashtra, India, India
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Ankur Dalal
Colleague at Tata Communications
London, England, United Kingdom, United Kingdom
View →
DP
Dharanendra Patil
Colleague at Tata Communications
Kolhapur, Maharashtra, India, India
View →
AG
Arunava Guin
Colleague at Tata Communications
Mumbai, Maharashtra, India, India
View →
DS
Diaz Sentana
Colleague at Tata Communications
Indonesia, Indonesia
View →
NA
Nilesh Ayare
Colleague at Tata Communications
Mumbai, Maharashtra, India, India
View →
DM
Denny Mathew
Colleague at Tata Communications
Jleeb_Al- Shiyoukh, Farwaniya, Kuwait, Kuwait
View →
KH
Kotresh Hiremath
Colleague at Tata Communications
Bengaluru, Karnataka, India, India
View →
AK
Ashok Kumar
Colleague at Tata Communications
Hyderabad, Telangana, India, India
View →
BM
Bhukya Mohan
Colleague at Tata Communications
Ernakulam, Kerala, India, India
View →
PS
Priya S.
Colleague at Tata Communications
Pune, Maharashtra, India, India
View →
4 education records
Utsav Kumar education
Pgdm, It And Systems Managament, A
Bachelor Of Technology - Btech, Computer Science, A+
Bachelor Of Technology (Hons), Computer Science, 75.76
Dr. A.P.J. Abdul Kalam Technical University
Senior School Certificate Examination, Mathematics And Computer Science, A
FAQ
Frequently asked questions about Utsav Kumar
Quick answers generated from the profile data available on this page.
What company does Utsav Kumar work for?
Utsav Kumar works for Tata Communications.
What is Utsav Kumar's role at Tata Communications?
Utsav Kumar is listed as Sr. Manager Customer Success Management at Tata Communications.
What is Utsav Kumar's email address?
AeroLeads has found 1 work email signal at @tatacommunications.com for Utsav Kumar at Tata Communications.
Where is Utsav Kumar based?
Utsav Kumar is based in Delhi, India, India while working with Tata Communications.
What companies has Utsav Kumar worked for?
Utsav Kumar has worked for Tata Communications, Airtel, Dimension Data, and Mas Callnet India Private Limited.
Who are Utsav Kumar's colleagues at Tata Communications?
Utsav Kumar's colleagues at Tata Communications include Ankur Dalal, Dharanendra Patil, Arunava Guin, Diaz Sentana, and Nilesh Ayare.
How can I contact Utsav Kumar?
You can use AeroLeads to view verified contact signals for Utsav Kumar at Tata Communications, including work email, phone, and LinkedIn data when available.
What schools did Utsav Kumar attend?
Utsav Kumar holds Pgdm, It And Systems Managament, A from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
What skills is Utsav Kumar known for?
Utsav Kumar is listed with skills including Team Management, Team Leadership, Customer Service, Management, Telecommunications, Networking, Business Development, and Ajax.
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