Usama Baig Email & Phone Number

Hobart, Tasmania, Australia

Tasmania, Australia

Asutralia

• Conducted workshops, interviews and prepared questionnaires for business users, process owners and business owners to gather requirements effectively.• Analysed, documented functional and non-functional requirements and prepared requirement summary for CRM, BSS, E-Commerce & Middleware platforms.• Worked closely with business, IT, Engineering & Enterprise Architecture communities to design and document the business solution in order to deliver the desired business outcome.• Translated business requirements into technical requirements and design.• Presented business design and technical solution to business and technical teams respectively, in order to obtain their buy-in on the final solution.• Supported business team in researching and analysing competitive drivers and market trends to identify new business opportunities. • Worked closely with PMO to develop a comprehensive project plan whilst ensuring delivery within time and allocated budget.• Identified probable risks and issues proactively and putting in place mitigation plans to avoid adverse impact on the BA deliverables.• Prioritized business requirements with stakeholder involvement and consent for project releases and iterations.• Managed change requests in the agreed project scope through agreed change control procedure.• Worked closely with test manager to formulate testing strategy ensuring complete coverage of the business and technical scope.• Worked with multiple teams and partners during UAT and facilitated testing.• Managed and worked with teams in different geographical locations across APAC region.• Prepared and maintained project plan, stakeholder plan, communication plan, risk register, issues and mitigation strategy.• Delivered resource plan, capability matrix and implementation guidelines for the solution rollout and also prepared rollback strategy.

• Product and services requirement elicitation via conducting workshops and interviews.• Performed stakeholder analysis and assess business environment.• Presented business requirements to the technical team and facilitate development of functional specifications.• Developed End-to-End Solution Design, presenting to customers and finalising the optimum Solution Design resulting from multiple rounds of Technical Negotiations.• Performed and arranged successful product demonstrations for customers.• Carried out Market Research activities and develop the core marketing strategies for products.• Generated new product ideas for market leadership and future growth.• Researched, reviewed and reported on competitors and rival products and preparing counter strategies.• Articulated the company’s distinctive competence and the product’s unique offering.• Performed Pre-Sales Project Management and Bid Management.• Created and finalised BoQ configuration.• Managed customer relationships.

• Gathered the solution requirements from cross functional teams through workshops and interviews.• Prepared questionnaires for business users, process owners and business owners to achieve effective information gathering.• Defined and managed the traceability from business to system/component (functional/non-functional) requirements and vice versa.• Perform stakeholder analysis and assess business environment.• Presented business requirement summary to technical teams and delivered high level documentation.• Documented functional specifications and confirmed documentation alignment with business users and process owners. • Prepared and maintained project plan, stakeholder plan/communication plan, risk register, issues and mitigation strategy.• Managed change requests through agreed change control procedure.• Worked with internal/external customer during UAT and facilitated testing. • Delivered resource, capability matrix and rollout guidelines for the solution rollout and also prepared rollback plans are per requirements. • Developed High Level and Low Level technical designs for business/marketing requirements.• Prepared RFx, Bid Evaluation, Vendor Selection, Technical Negotiations and Contract Closures.• Translated medium and long term OSS/BSS architecture plans into yearly design objectives.• Produced and managed CAPEX and OPEX budgeting.

• Analysed requirements from the marketing department on technical grounds and coordinated with different Vendors for development of the required new feature.• Developed RFP for network expansion and new Charging Systems and VAS services and evaluated the vendor proposals on technical grounds.• Supported the commercial team in evaluations of vendor proposals.• Generated the technical designing of the product and services required by marketing.• Coordinated Charging Systems and VAS Platform upgrades to support new features and capabilities.• Conducted acceptance testing for hardware and all new services deployed on Charging Systems and VAS platform.• Planned and managed Inter-Node, Inter-Package Subscriber migrations.• Configured new features and packages on Charging system and VAS Platforms.• Managed changes in logs and CDRs with DWH department.• Managed space allocation, power requirement, and cooling requirements for deployment of new nodes.• Generated reports and data for performance and capacity analysis on Charging Systems and VAS nodes.• Planned and executed Network evolution and modernisation according to a technological roadmap.• Established forecast procedures and estimating traffic future capacity requirements for OSS/BSS and VAS platforms.• Performed vendor management tasks like evaluating vendor performance, preparing scorecards and leading periodic vendor review meetings.

• Supervised the network operations team who were responsible for ensuring the smooth running of all Charging Systems and VAS Nodes.• Dealt directly with the network issues and provided first line of support for Charging Systems and VAS.• Provided internal support to outbound and inbound call center staff for efficient resolution of customer complaints.• Ensured 24/7 service availability of Charging Systems and VAS nodes.• Ensured that all Service Level Agreements (SLA) are in place and adhered to by technical services’ teams to the business.• Ensured smooth operations and KPIs improvement of Charging Systems and VAS platforms.• Managed and resolved complaints received from other business units e.g. Customer Care and Marketing.• Coordinated with multiple vendors for problem escalation and early resolution.• Managed and provided guidance to a team of engineers involved in Charging Systems and VAS platform operations.