Anatoliy U. Email & Phone Number

Kiev Region, Ukraine

- Project planning, kickoff, and ongoing management- Directing projects across different departments, teams, and solution areas- Define and Coordinate of project scope, goals and deliverables according to customers business goals- Proactively manage changes in project scope- Planning, prioritize and deliver well defined project tasks- Assimilate, coordinate and lead project teams- Managing related administration activities- Negotiating, planning and managing all production release activities- Production system installation, backup & recovery planning, troubleshooting- Identifying and documenting all business, technical, product and process requirements- Building effective relationships with customers to develop joint vision for the project

Kharkov, Ukraine

• B2B sales contact-center launch;• Consultancy in contact center area: current contact center software analysis and list of optimization preparation, list of possible contact-center software solutions preparation with following SWOT-analysis and presentation of best solutions to management;• Working algorithms for agents development with subsequent instructions description;• Standards of work by phone implementation; • Process of business clients transfer from sales representatives to contact-center service preparation; • KPIs definition, speech quality evaluation and motivational scheme for operators description; • Staff recruitment: agents’ profile development, interviewing, probation period KPIs development;• Training on sales by phone development and conduction;• Loyalty program for small wholesale business clients and strategy of sales development

Kiev, Ukraine

- Telemarketing Division budget preparation with its subsequent realization;- KPIs settlement and system of their control creation;- Division main processes set up to achieve the higher grade of operational efficiency;- Human resources management: creation and control of systematic management of telemarketing team by Team Leaders, hiring process improve, motivation schemes development;- Training for telemarketing agents and Team Leaders preparation;- IT infrastructure upgrades requests preparation (inbound and outbound activities) with supportive control of implementations;- Outsource project management.

Kiev, Ukraine

- Realization of Company's strategy through effective planning and project management;- Department strategy development and implementation;- Development of processes for effective Department work;- Calculation of new contact centre projects and identification of projects to start;- High service contact centre inbound lines arrangement;- Effective telemarketing contact centre projects realization.

- Organization of internal processes leading to sales volume increase- Management and co-ordination of current activity of group heads

Engineer'S Degree, Computer Systems Networking And Telecommunications, Specialist

Physics & Mathematics