Anatoliy U.

Anatoliy U. Email and Phone Number

Project Manager @ IT Outsourcing company
israel
Anatoliy U.'s Location
Kyiv, Kyiv City, Ukraine, Ukraine
Anatoliy U.'s Contact Details

Anatoliy U. personal email

n/a
About Anatoliy U.

Specialties: Callcentre management, project and account management, team management, operational processes setup and KPIs improvement, quality and customer service management, performance management, IT infrasrtucture setup and optimization, IT project management (Agile methodology)

Anatoliy U.'s Current Company Details
IT Outsourcing company

It Outsourcing Company

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Project Manager
israel
Employees:
45
Anatoliy U. Work Experience Details
  • It Outsourcing Company
    It Project Manager
    It Outsourcing Company Oct 2015 - Present
    Kiev Region, Ukraine
    - Project planning, kickoff, and ongoing management- Directing projects across different departments, teams, and solution areas- Define and Coordinate of project scope, goals and deliverables according to customers business goals- Proactively manage changes in project scope- Planning, prioritize and deliver well defined project tasks- Assimilate, coordinate and lead project teams- Managing related administration activities- Negotiating, planning and managing all production release activities- Production system installation, backup & recovery planning, troubleshooting- Identifying and documenting all business, technical, product and process requirements- Building effective relationships with customers to develop joint vision for the project
    View
  • Nowy Styl Group
    Head Of Contact-Center
    Nowy Styl Group Nov 2014 - Aug 2015
    Kharkov, Ukraine
    • B2B sales contact-center launch;• Consultancy in contact center area: current contact center software analysis and list of optimization preparation, list of possible contact-center software solutions preparation with following SWOT-analysis and presentation of best solutions to management;• Working algorithms for agents development with subsequent instructions description;• Standards of work by phone implementation; • Process of business clients transfer from sales representatives to contact-center service preparation; • KPIs definition, speech quality evaluation and motivational scheme for operators description; • Staff recruitment: agents’ profile development, interviewing, probation period KPIs development;• Training on sales by phone development and conduction;• Loyalty program for small wholesale business clients and strategy of sales development
    View
  • Ojs Company
    Telemarketing Division Manager
    Ojs Company "Universal Bank" Aug 2013 - Aug 2014
    Kiev, Ukraine
    - Telemarketing Division budget preparation with its subsequent realization;- KPIs settlement and system of their control creation;- Division main processes set up to achieve the higher grade of operational efficiency;- Human resources management: creation and control of systematic management of telemarketing team by Team Leaders, hiring process improve, motivation schemes development;- Training for telemarketing agents and Team Leaders preparation;- IT infrastructure upgrades requests preparation (inbound and outbound activities) with supportive control of implementations;- Outsource project management.
    View
  • Turkcell Global Bilgi
    Acting Manager Of Commercial Projects & Marketing Department
    Turkcell Global Bilgi Jan 2013 - Jul 2013
    Kiev, Ukraine
    - Realization of Company's strategy through effective planning and project management;- Department strategy development and implementation;- Development of processes for effective Department work;- Calculation of new contact centre projects and identification of projects to start;- High service contact centre inbound lines arrangement;- Effective telemarketing contact centre projects realization.
    View
  • Global Bilgi
    Telesales Unit Head
    Global Bilgi Apr 2011 - Dec 2012
    - Organization of internal processes leading to sales volume increase- Management and co-ordination of current activity of group heads
    View
  • Global Bilgi
    Telesales & Telemarketing Group Head
    Global Bilgi May 2010 - Jun 2011
    View
  • Global Bilgi
    Manager Of Individual Users Team
    Global Bilgi Dec 2008 - May 2010
    View
  • Astelit
    Cc Shift Head
    Astelit Aug 2006 - Nov 2008
    View
  • Astelit
    Cc Agent
    Astelit Jun 2005 - Jul 2006
    View

Anatoliy U. Skills

People Management Customer Relations Process Management Performance Management Call Center Team Management Contact Centers Telecommunications Management Customer Service Vas Call Centers Leadership Strategy Project Planning Team Leadership Outsourcing Business Process Project Management Product Management Crm Training Sales Management Business Strategy

Anatoliy U. Education Details

Frequently Asked Questions about Anatoliy U.

What company does Anatoliy U. work for?

Anatoliy U. works for It Outsourcing Company

What is Anatoliy U.'s role at the current company?

Anatoliy U.'s current role is Project Manager.

What is Anatoliy U.'s email address?

Anatoliy U.'s email address is an****@****.com.ua

What schools did Anatoliy U. attend?

Anatoliy U. attended National Technical University Of Ukraine 'kyiv Polytechnic Institute', Secondary Specialized Science School.

What skills is Anatoliy U. known for?

Anatoliy U. has skills like People Management, Customer Relations, Process Management, Performance Management, Call Center, Team Management, Contact Centers, Telecommunications, Management, Customer Service, Vas, Call Centers.

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