After several years of providing top-notch customer service in an online retail environment and working in retail banking, focusing on mortgage and SME finance, I'm excited to embark on a new journey as a property practitioner. My background has equipped me with a deep understanding of customer needs and financial intricacies, which I'm eager to leverage in real estate. I’m passionate about delivering exceptional customer experiences and helping clients find the perfect property solutions.

Supporting and leading Team Managers and their teams in continously improving delivery success of parcels and groceries in North America, Canada and the United Kingdom.

My number one priority in this role is to support the associates who directly report to me. I am responsible for the coaching, development, performance and engagement of my associates. My people are my exclusive focus and my job is to support them and remove any barriers that prevent them from demonstrating the Amazon CS Contact Tenets on every contact.

My number one priority in this role is to support the associates who directly report to me. I am responsible for the coaching, development, performance and engagement of my associates. My people are my exclusive focus and my job is to support them and remove any barriers that prevent them from demonstrating the Amazon CS Contact Tenets on every contact.

Serve as the point of contact for Customer Service Associates who need assistance in resolving customer issues and have run out of viable options due to:- Permission restrictions- Knowledge gaps- Access to systems/toolsHandle customer escalations when a customer requests to have their issue referred to a supervisor, superior, member of leadership, etc.Perform audits on contacts handles by associates, flagging non-adherence to policy and identifying coaching opportunities.Deep dive customer responses to identify coaching and training opportunities.Do root cause analysis on repeat customer contacts to identify opportunities for process improvement.Lead and participate in customer journey mapping to identify waste and process improvement opportunities.Develop training material and present training to new associates on the role of the Resolution Specialist in their work life. Develop training material and present training to new Resolution Specialists.Escalate systemic issues that impact internal and external customer experience, while providing possible solutions and work-around steps to improve processes and policies on an ongoing basis.

- This seasonal role involves providing support and leadership to new hires during their first few weeks following their classroom training.- Support is provided during customer contacts by guiding new hires through trouble-shooting of issues, navigating the system and finding solutions.- Each lead is assigned up to 8 associates. - Collating, tracking and closely monitoring statistics such as: Number of contacts handled, Positive response rate, aux states, schedule adherence, Average handling times, attendance, etc.- Call quality and adherence to security policies on calls are monitored by listening to calls, identifying call-flow challenges and any possible security fails where coaching is required.- Review escalated contact coaching feedback received from other internal parties and addressing knowledge or soft skills gaps where the escalation is deemed valid.- Coaching and knowledge sharing is provided in a group environment and also on a 1-on-1 basis depending on the need or if specific outliers are identified.- Hands on managing of schedule adherence and behavioural issues include monitoring of aux states, log-in and log-out reports and addressing outliers- Sharing best-practice and ensuring a hands-on approach through-out this ‘nurturing’ phase is key to ensure the associate is correctly inducted into the Amazonian way of approaching customer service and problem solving to the benefit of the customer.

- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.- Records customer inquiries by documenting inquiry and response in customers' accounts.- Improves quality service by recommending improved processes; identifying new product and service applications.- Updates job knowledge by participating in educational opportunities.- Accomplishes customer service and organization mission by completing related results as needed.

Customer Support Advisor in Inbound Customer Service Call Centre▪ Deal with contact from a variety of customers - inbound calls as well as written and electronic correspondence▪ Provide technically accurate and compliant responses to customer enquiries▪ Deal with customer data ethically and in accordance with FCA requirements▪ Carry out routine investigations to ensure resolution of customer queries and requests▪ Must have a good knowledge of processes and procedures connected with relevant product area▪ Must have business/market awareness▪ Create, record and update customer data and produce appropriate output to ensure customer records are accurately maintained▪ Interact with customers and advisers with the goal of retaining business▪ Police Liaison Advise customers on cellular network service provider queries including:1. Technical issues - network, online account, handset, application, etc2. Billing queries3. Service issues4. General queries

Marketing and SalesAdvertisingSocial Media ManagementWebsite ManagementEvent Co-ordinationExhibition host

Providing a professional car wash and valet service at your home or business premises.Why wait in long queues at a conventional car wash, when you can continue doing what you want to.... while we attend to your car!

Managing all aspects of the business e.g. Stock management, staff management, financial management, advertising, marketing, events co-ordination, etc. Reporting on profitability, stock variances, incidents, etc directly to owners. Ensuring that all legislative requirements are met on an on-going basis. Negotiating with suppliers, vendors, contractors.