Avacyn Hackman Email & Phone Number

Avacyn Hackman is a UX researcher and Manager at Billtrust at Billtrust. He possess expertise in user experience, usability testing, information architecture, interaction design, digital strategy and 12 more skills. Colleagues describe him as "After working with Andrew Hackman for over 6 years, I can say unequivocally that he has a passion for user-centered design. He is the strongest advocate for our users I have ever known. He has managed a Customer Advisory Council of dozens of our top customers, conducted hundreds of moderated user tests, and generally is a central contact that our customers go through in order to be heard. Andrew excels at uncovering user experience issues, either through user interviews or by combing through site usage data to figure out why customers are behaving a certain way. We regularly used these insights to make educated, data-driven product decisions about our features and designs. Andrew also has a keen eye for design feedback which has proven useful during design critiques. He recognizes design patterns quickly and is able to apply them to specific design challenges in order to find the clearest experience for our end user. Andrew's ability to put himself in their shoes time and again has helped me find the correct design approach when facing several possible designs. I could not have done my job without his advice, wisdom, and user research. Andrew is a delight to work with, keeping things light and funny while still accomplishing the required task. Our customers truly appreciated every interaction with him as he was able to make each experience comfortable and loose while still maintaining professionalism and taking a genuine interest in what our customers had to say and the context in which it was said. Any design team would be lucky to have Andrew Hackman working alongside them and the user research skills he brings is transformative to the entire design process.", "Andrew helped set up a cross-disciplinary board game group at the office, carving out time once a week for co-workers to gather together, learn a new board game, and play it together in an hour or less. Those gaming sessions were my first time playing everything from Pandemic to Dominion...and Andrew used it as an opportunity to instruct our small collective on everything from basic rules to strategy, while adjusting on the fly for people joining in late or stepping out early as work demanded. Exactly the kind of adaptive skill-sets you'd hope to see from someone dedicated to experience design.", and "If you want an honest answer, a perspective built on brand knowledge, user experience grounded in tech know-how, a collaborative partner who embraces the power of compromise, or just a good laugh, then you seek out Andrew. He'll even correct your grammar if you're lucky. Andrew is truly a joy to work with on a personal and professional level. He knows when to apply the pressure and when not to take himself (or others) too seriously. Team members across all disciplines value his opinion because of the level of detail and amount of attention he applies to every project. He operates with a poise and demeanor that far exceeds his age, and has already mastered what it means to be a team player. Calling his future "bright" would be an understatement."

Listed skills include User Experience, Usability Testing, Information Architecture, Interaction Design, and 13 others.