Stephanie O'Campo Email & Phone Number

United States

- Managed the redesign of an outdated accounting website, employing modern UX principles to enhance aesthetics and user engagement, resulting in a 30% increase in visitor-to-client conversion rates.- Conducted comprehensive user research and usability testing to identify pain points in the old website, informing a user-centered redesign strategy that doubled the rate of potential clients booking meetings.- Implemented responsive design techniques, ensuring a seamless user experience across all devices, which contributed to a 40% uptick in mobile user engagement and a 25% increase in overall site visits.

United States

- Designed 4 new features to enhance the existing travel app in 2 months using Figma through sketching, wireframing, prototyping, and user testing.- Conducted User Research with a focus group of 5 to determine what concerns travelers had, leading to the development and design of 4 new features that directly addressed user needs, leading to a 40% NPS increase.- Managed the project using the agile development framework to assure efficiency and quality delivery in under 3 months.

United States

- Utilized customer feedback to identify and advocate for the addition of high-demand features in the USAA app, such as digital insurance cards and on-the-go policy adjustments, which increased app engagement by 45%.- Played a critical role in the digital transformation journey at USAA by educating customers on the benefits of digital services, directly contributing to a cultural shift towards increased adoption of online and mobile solutions.- Actively participated in the evolution of USAA's mobile app by providing direct customer feedback to the development team, influencing user-friendly updates that led to a 35% increase in app usage among policyholders.