Allan Uy Email & Phone Number

Singapore

Singapore

Oversee and manage daily server operations and multiple technologies (VMWare, Activedirectory, Netbackup, EMC Unity SAN Storage and Data Domain) on key government agencies in Singapore. Perform system health checks. Perform monthly cumulative patching for QA and Prod servers. Remediate flagged server for vulnerability. Provide day to day support for Wintel, VMware Servers, Veritas Netbackup and EMC Storage devices Liaise with IT vendors regarding IT hardware issues and concerns. Hands on experience in Windows, Wintel and VMware administration and support

Singapore

Job responsibilities:• Oversee and manage daily helpdesk operations including Desktop Engineers roster scheduling and coordination. Also handles the technical support of bank’s kiosks located on branches island-wide.• Oversee and provide helpdesk support to VIP users – main point of contact for any VIP incident tickets and requests.• Acts as an escalation point for major incidents, problems or issues during the implementation of desktop application/software installation and also during the BAU operation of the service.• Work closely with End User Services leaders to implement technical solutions across the approved desktop projects, including: Windows 10, Java and Internet Explorer, BYOD• Desktop relocation activity after office hours/weekend and standby• Weekend standby UAT for application roll out.• Coordinate with Resource Manager / Site Manager on deployment of backfills. Submit weekly and monthly reporting within submission timeline• Ensuring that the resources onsite comply to the customer security and related industrial policies. Brief staff on security requirements and obtain staff signed off prior to allowing them to perform duties.• Oversee the training and development of the newly-hired Desktop Engineers• Provide suggestions to help improve operations on an ongoing basis.• Monitor and track Service Levels on a daily and weekly basis• Supports comprehensive business continuity and disaster recovery plans• Contribute to execution plans for desktop infrastructure projects to upgrade or refresh supported systems.• Ensure vendor relationships are appropriately managed and deliver value; follow end-of-life and provide recommendation for changes/upgrades• In-stock inventory and asset requirement

Singapore

Selected Projects: I was involved from set-up, initialization, testing to hand-over.1. Largest law firm in Singapore: 2015 – New set-up of 2 EMC VNX 5400 (production and disaster recovery)2. Local Government Unit – 2015 - New set-up of 1 EMC VNX 5400 (production)3. Local Government Unit– 2015 - New set-up of 1 Unified EMC VNX 5400 (production)Job responsibilities:• Provide post-sales support on EMC VNX. This includes hardware deployment, configuration, monitoring, service-related issues on enclosures, rack mounted NAS and SAN storage devices. • Executing storage implementation plans in conjunction with the customer specifications.• Performing remote or local storage installation and testing depending on the customer requirements. Working closely with the customer during the deployment and testing phases to achieve successful acceptance testing• Also assisting in Commvault project deployment (as required)

Singapore

Client: Saipem Singapore (A global oil and gas EPC)Job responsibilities:• Responsible for diagnosing and resolving L1 hardware, software and end users computer problems. Acting as the first point of contact for all IT and technical queries• Helpdesk support for APAC – Singapore, Malaysia and China• End-user support (PC installation, Setup and Maintenance). Assists with the installation, configuration and ongoing usability of computers, peripheral equipment and software within established standards and guidelines both on desktops and laptops. Setting-up new and used laptop units including email configuration, installation of OS• Installation and maintenance of system tape backups • Provide operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities• IT asset inventory and management• Carrying out other related duties as requested by the IT Manager

Singapore

As IT Helpdesk Support:• Receive customer calls routed Service Desk Plus system and email during standard working hours- Escalate any difficulties encounter during hand-shake to Team Lead or supervisor• For Service Request: Handle Service Request cases and assign to on-site engineers where appropriate. Obtain agree completion date with onsite team and establish expectation with customers.• Proactively manage all outstanding cases by contacting the respective case owners.• Proactively contact customers – life planners and staff to provide status update if case is left open beyond 2 hoursAs an Application Support Engineer:Supporting the ff applications: E-MAS and LifeHub• Deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. • Provides the first response to agents/client requests and queries via phone, email or other communications• Exercises trouble-shooting skills to identify the source of complex software issues and provides customers with solutions to resolve the reported issuesAs Desktop Support/Engineer:• Under the direction of the Team Lead, responsible for on-site support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities• Installation and upgrading of anti-virus from Symantec Anti-virus to Symantec Endpoint Protection