• Effectively support the RMs in driving business growth and building positive client relationship • Collaborate with RM and Product Partners in identifying flow business opportunity and ensuring high limit utilization• Ensure appropriate transactional support: support loan drawdown, cash management and seek transactional approval as necessary to facilitate faster TAT and in accordance to the bank’s controls and policies• Ensure appropriate risk management of the portfolio by minimizing and rectifying document deficiencies and by supporting the RMs in completing the client account activity reviews• Understand and comply with applicable laws and regulations, the Group policies and procedure

• Researched and analysed the Vietnam market to support for current company’s projects in Vietnam • Weekly updated supervisors on relevant news and information of the telecom industry in Vietnam• Translated documents, proposals and news from English and Chinese to Vietnamese• Coordinated between Taiwanese team and Vietnamese partners across different meetings and projects

• Performed onboarding processes for hundreds of corporate clients annually• Liaised among Sales Team, Operation Teams, and Regional Hub to deliver onboarding process, annual review and updates during all stages of client life cycle• Updated regularly and comprehend related regulatory/ central bank and bank’s policies• Reviewed and designed the procedure and guideline to enhance client onboarding process efficiency

• Maintained a portfolio of 20+ corporate clients with sizing of USD70m+, which contributed to the company earning multi-million in annual revenue• Pushed sales to maintain high utilization rate of borrowing clients and initiated cross-sale to promote other products: cash management, online-banking, FX, and guarantees• Coordinated with Product manager, Operation Team, Credit Analysts and Regional Hub to provide holistic services• Monitored regularly client relationship, financial health, and business to identify clients’ needs and risks

• Initiated and executed the expansion of the company’s product footprint to Southeast Asia markets• Utilized different marketing channels and tools to enlarge and enhance client base• Aligned with internal stakeholders to deliver the best client services• Created the English version of company’s website based on the original Vietnamese version

• Followed up client’s daily transactions (drawdown, deposit, guarantees, FX) to provide timely support• Transferred client’s financial documents into banking core system to facilitate for client’s credit evaluation• Worked closely with team head to support on travels, meetings and team building events