Uyen Hughes (Née Dang) Email & Phone Number

• Program Eagle: In late 2020, NAB confirmed the sale of the MLC advice business to IOOF. The program aims to separate the MLC business from NAB in preparation for the sale.
• Project Change Lead responsible for the Employed Advice business. Responsible for the development and delivery of the detailed change plan, stakeholder engagement, detailed impact assessment and change engagement.

• Life Transition Program: Suncorp’s Life business was sold to TAL in February 2019. The program involved the separation and transition of data, capabilities and systems to TAL, ensuring minimal disruption to Suncorp’s.
• Technology Change Lead providing consultancy advice to 9 Program Leads and Technology Program Director. Developed and implemented the change strategy and plan, including the communication, engagement and training.

• Program Infinity: The program focused on the separation of the CommInsure Life insurance business from CBA as part of the sale to AIA Group.
• Change Lead across 5 work streams: Risk and Compliance, Legal, Governance, Vendor Management and Technology releases. Responsible for assessing the business impacts per stream, developing a business specific change.

• Claims 2020: The program aims to improve the claims management process and technology for TAL’s group, retail and commercial channels. The CARE stream is responsible for deploying the new claims management system.
• Change Lead responsible for the change management strategy and approach, including leading engagement and governance forums, preparing the business for pre and post migration activities, developing and executing the.

• Advice Transformation:
• Advice Transformation: The Practice On-boarding stream is responsible for transitioning practices to the new AMP Advice model; working with the project manager across all impacted areas, including office fit-out, new.
• Developed the practice engagement framework and related work packages, deployed across 6 sites and ~150 users. This framework allowed staff to select which training modules were critical to their team and provided.
• Worked with the Lean lead to conduct a process review and design improvement to reduce the adviser recruitment and on-boarding process time by 33%. Facilitated workshops to generate ideas for the future state design.
• Responsible for the design and delivery of the overall change approach; to identify and manage business impacts, key stakeholders, communication and training approach and business transition planning support. Led 8.

• Transformation Program:
• Enterprise Target Operating Model (eTOM) project: involved in organisational design, new ways of working and development of the business process architecture for AMP’s business.
• Supported the Change Lead to launch the new Solution Innovation framework for AMP, creating a SharePoint site as a communication and training tool, with over 500 users.
• Lead the business transition to support organisational changes across two large business divisions, Advice & Banking and AMP Capital. Facilitated workshops with 4 senior leaders and 40 impacted members to ensure.

• Business Systems team: within a team of 4, implemented an ERP system for the Supply Chain Management Warehousing team across three locations. Identified key business users and gathered business requirements to design.
• Developed a communication plan to communicate changes to users across 3 sites, with minimal access to staff. Companywide user acceptance and successful system rollout delivered to scope and budget, resulted in the.

Sydney, Australia

• End to end technology project manager for the development and launch of two new co-branded card products with Virgin Australia and David Jones.
• Lead 6 end to end system implementations, coordinating between 7 business and 6 technology teams based across 5 international locations.
• Successful card product launched within a timeframe reduced by 4 months to meet partner contract terms and year end restrictions, with a 30% reduced project budget.

• Managed a team of 15+ business and test analysts located across 3 countries responsible for requirements management and system, quality assurance and user acceptance testing.
• Lead a 12 hour Go-Live implementation and 24-hour support after successful launch.

• Developed and presented training workshops to educate users on the Mercury Quality Centre testing application, supporting 14 teams across 3 locations.
• Documented standard system test processes and naming conventions to ensure data integrity and requirement traceability across the work streams.

• Created and maintained the SharePoint site for 100+ users, actively investigate ways to improve SharePoint processes and overall site design.
• Managed the IT Efficiency reporting process, designed and developed documentation reports, gathered information and collaborated with project managers to produce and present weekly reports to senior management.

• Responsible for conceptualising, designing and developing corporate websites and graphics Tools: Macromedia's Fireworks, Adobe Photoshop, CorelDraw for graphics and menus, Macromedia Dreamweaver for HTML coding.

Master Of Business Administration (Mba) Executive

International Exchange

Bachelor Of Information Technology - With Distinction

Activities and Societies: BiG: Bachelor of Information Technology Group - President 2007

International Exchange