Vivian Mitchell Email & Phone Number

Atlanta, Ga, Us

-Manage the onboarding process for new hires, ensuring the timely completion of all credentialing requirements and documentation-Conduct thorough background checks and verification of licenses, certifications, and education for new employees-Serve as a liaison between new hires and various departments to facilitate smooth transitions and address credentialing inquiries-Developed and implemented a comprehensive checklist for license certification processes, improving accuracy and consistency in documentation

-Maintained communication with candidates before, during, and after the selection process-Managed candidates’ resumes, certifications, and licenses to ensure they were qualified for specific roles-Established and maintained internal and external relationships with candidates and coworkers

Georgia, United States

-Trained and developed new and current associates to ensure a full understanding of processes and policies- Coached associates based on their identified opportunities per key performance metrics and business requirements - Performed quality assurance audits of associates’ work to ensure department standards were met - Motivated and encouraged associates to remain productive by operating as a department resource - Scheduled and prioritized associate coaching activities to assist associates in reaching their developmental goals

Atlanta, Georgia, United States

-Processed paperwork associated with title transfer requests for deceased customers-Notated and updated customer accounts in company account management systems to remain in compliance with the company’s policy and procedures-Collaborated with team members, management team, other departments, and state DMVs to ensure customer requests were completed according to state and company regulations

Atlanta, Georgia, United States

-Processed paperwork associated with customer account maintenance that included insurance claim review, vehicle titling, and letter generation-Notated and updated customer accounts in company account management systems to decrease the possibility of complaints and escalations-Evaluated and executed follow-up steps for problem resolution based on account data, policies, procedures, and various state guidelines-Collaborated with team members, other departments, and store locations to resolve internal and external questions and concerns

Atlanta, Georgia, United States

-Prepared and processed customer correspondence, data entry, and account notation in company account systems-Collaborated with team members, other departments, store locations, and external vendors to resolve customer concerns.-Coordinated with internal and external vendors to service office machines and systems