V S Email & Phone Number

Pune, Maharashtra, India

 Responsible for tracking of trouble tickets. Evaluate and improve existing BI systems. Get update on technical and functional part. Presenting information through reports and visualization. Built multiple pages report to explore the business requirement. Scheduling weekly call with business stakeholders to provide status of all work reports and opened incident. Work on ad-hoc and planned task and ensure its completion on daily basis. Creates and maintains documentation for supported applications. Prepare SQL query to fetch data from database as per data condition. Designing, developing, and maintaining business intelligence solutions. Crafting and executing queries upon request for data. To Provide system knowledge to business users whenever it is required. Answer technical support queries and implements fixes for application problems. Involved in creating DAX formula’s, measures, columns. Excellent in analytical thinking for translating data into informative visuals and reports. Proficiency in data modelling, data transformation, and ETL (Power Query) processes. Adept in developing, publishing and scheduling Power BI reports as per the business requirements. Create interactive reports business and dashboard and applied filter, parameters to dashboard using Power BI desktop.

Bangalore Urban, Karnataka, India

 Involved in creating DAX formula’s, measures, columns. Designing, developing, and maintaining business intelligence solutions. Calculate the KPI's of MCO device installation based on region wise. Using Power BI developed dashboard, so businesses can gain valuable insights into their day-to-day workflow to positively drive crucial decision-making. Processed Time Intelligence DAX to analysis sales performance by using drill through, tooltips cumulative profit and moving average analysis to provide insights into week region of sales which resulted in 15% Improvement

Pune, Maharashtra, India

Pune, Maharashtra, India

 Prepare the monthly roaster. Use SQL to fetch data on user request. Use Unix to check server logs for troubleshooting. Mentoring team members on technical and functional part.  Works on cross-functional teams to proactively address support issues. Responsible for tracking of trouble tickets and resolution of escalated incidents. Scheduling weekly call with business stakeholders to provide status of all opened incident. Automation of daily health check report by providing overview of all application servers status. Work with development team and project team for seeking status of opened incidents and new change request. Working on service improvement plan to ensure 99.99% resolution of incident within SLA to improve the customer satisfaction To prepare the SLA report of incidents and work with business owner to give status of all incident which are SLA breached and reason of their breach. To give technical and functional support during major incident call and technical bridge to business users, MIM coordinator and Service Management.

Pune, Maharashtra, India

 EPV modification. To support major release on monthly basis Creates and maintains documentation for supported applications. Data extraction on demand (Service requests) Provide technical second-level support for company's Application. Involving in monthly release management support Involve in Major Incident resolution Change support & coordination with a change manager Coordinates with customers to resolve technical support issues. Assign tasks to the team and co-ordinate team activities. Answer technical support queries and implements fixes for application problems. Application issues and log analysis as part of Troubleshooting Works on cross-functional teams to proactively address support issues. Responsible for tracking of trouble tickets and resolution of escalated incidents. Debugging the process or services using inspector to identify the production issue. Experience in ITIL Service Support areas of Incident, Problem, Change, Release, Deployment

Indore, Madhya Pradesh, India

 Monitoring of CPU, Memory and disk space usage. Export- Import of TWX files Snapshot activation, deactivation. Role binding changes, User Management and Group Management EPV management and Recycling of servers