Successfully led key projects which resulted inpositive outcome to achieving the target.Raised profits 19% by setting ambitious sales goalsfor employees, encouraging sales staff, prioritizingcustomer service, resolving customer issues withproper training.Connected with customers, daily to understandtheir needs, provide assistance and collectfeedback to optimize operations.Delivered fast, friendly and knowledgeable servicefor routine questions and service complaints.Handled escalated customer service concerns fromproducts results issues and resolving it to preserverevenue streams from key customers.

.Supervise and train, team members to provideexceptional service, driving retention andsatisfaction.Maintained knowledge of current promotions,exchange guidelines, payment policies and securityEducated customers on product and serviceofferings.Ensured effective customer communication tomaintain customer satisfaction and loyalty.