Vishal Goyal Email and Phone Number

Responsible for setup scalable operations processes and fulfilling the requirement within the timelines, working in conjunction with Content & Community, Data Science, Product, Tech, and ensuring smooth operational deliveries.

Part of the founding team, where I set up and headed operations. The role also included strategic planning of the hyperlocal delivery process, analyzing business performance metrics, etc

Managed delivery operations, which comprises a team of about 400 delivery executives. Was responsible for suggesting operation improvements through real-time data analysis.

● Trained, coached and mentored staff to ensure smooth client support process.● Floor management to maintain balanced client service in office.● Handle experts escalations in support department● Looks Quality management of Driver- Partner to ensure good service provide to end customer.● Resolve various issues of Driver-Partner like Payments, Account, Tech issue etc.

● Connect to new client on system and generate revenue for company● Identify new areas for making deal to add high no. of clients on system in one go.

● Added Business partners on system and ensure partner use company dashboard.