Van Anh Vu Email & Phone Number

Ho Chi Minh City, Ho Chi Minh City, Vn

Bangkok, Bangkok City, Thailand

Vietnam

Anchanto is a global B2B SaaS company that enables enterprises to manage end-to-end eCommerce operations through its proprietary SaaS products & partnerships. Global Brands, Retailers, e-Distributors,eCommerce Enablers, Service Providers, SMEs, Third-party Logistics Providers(3PLs), and Postal Operators use our cutting-edge technology to increase productivity & simplify their multi-channel/omnichannel eCommerce sales & logistics operations.✓ Spearhead optimized customer onboarding, build in-depth understanding of customer needs and requirements in order to provide on point solutions. ✓ Hold accountability for medium-sized enterprises in amplifying acquisition, increasing client retention, and upselling rates. ✓ Align objectives with cross-functional teams to provide valuable insights, improve customer experience and enhance platform stability. ✓ Advance business success through identifying risks.✓ Document and track customer activity, outcomes, issues, tickets, and communication in customer relationship management (CRM) tools.✓ Review processes, determining and driving process improvements to strengthen standards and increase efficient productivity within the team and company.

Vietnam

✓ Ensure close commercial contract with Booking.com B.V. hotel partners in order to identify areas of improvement and optimize their performance.✓ Build odd commercial relationships with hotels to ensure the hotels cooperate with Booking.com in the best possible way.✓ Maximize revenues and meet the demand of visitors on Booking.com;✓ Create strategic plans;✓ Responsible for area coverage;✓ Be a medium for complaints and problems;✓ Take care of negotiations and contracts;✓ Practice allotment management;✓ Deliver quantity and quality reports;✓ Accompany and train hotels with implementation of systems;✓ Organize and coordinate Tourist Trade Fair visits;

Vietnam

✓ Responsible for driving revenue of local segment, social and VVIP events.✓ Executed effectively to company set targets.✓ Built and maintained the close relationship with clients & partners, resulted in the referral rate.✓ Planned & organized half-yearly upscale wedding fair and quarterly exclusive wedding workshop.

Hanoi

✓ Assisted the Director of Sales & Marketing in managing office, running daily reports, forecasting and being in charge of office's P&L.✓ Coordinated closely with internal departments.✓ Proactively supported other Directors of Sales as required.

Salt Lake City, Utah, United States

✓ Underwent on-the-job training in Event Management and Food & Beverage Management;✓ Rotated through different roles and sections;✓ Energetically assisted management team with weekly & monthly reports;

Hanoi

✓ Maintained customer relationships, built loyalty customer data.✓ Initiated and executed strategies to enhance quality of personalized services delivering to VIPs and Corporate guests of the hotel.✓ Monitored operations of VIP lounge

Hanoi, Hanoi, Vietnam

Master'S Degree, Master In Marketing Sales & Services

Bachelor Of Business Administration (Bba), Hospitality & Tourism Management