Victor I. Abramson Email & Phone Number

Salem, New Hampshire, United States

Salem, New Hampshire, United States

• Provide support and guidance to Assistance Coordinators (AC) and Customer Service Representatives (CSR) to help them achieve service objectives and maintain quality, quantity, and response time standards. • Direct the flow of work in the Operations Call Center to best provide world-class service to our Partners and Customers.• Work closely with Operations Senior Management, to ensure timely and accurate execution of all company and department-specific functions. • Build and… Show more • Provide support and guidance to Assistance Coordinators (AC) and Customer Service Representatives (CSR) to help them achieve service objectives and maintain quality, quantity, and response time standards. • Direct the flow of work in the Operations Call Center to best provide world-class service to our Partners and Customers.• Work closely with Operations Senior Management, to ensure timely and accurate execution of all company and department-specific functions. • Build and maintain a collaborative team environment by fostering “out of the box” thinking and developing the AC/CSR knowledge and skills to their fullest potential. Show less

Salem, Nh

• Receive and process all domestic and international inbound customer requests for medical or travel assistance or other On Call services via phone, e-mail, fax or other media in an efficient and effective manner to deliver life-determining aid during medical emergencies from any point on the globe as well as coordination of transportation home after accidents or illnesses. • Initiate outbound calls to customers, Service Providers, and Partners to obtain necessary information for the… Show more • Receive and process all domestic and international inbound customer requests for medical or travel assistance or other On Call services via phone, e-mail, fax or other media in an efficient and effective manner to deliver life-determining aid during medical emergencies from any point on the globe as well as coordination of transportation home after accidents or illnesses. • Initiate outbound calls to customers, Service Providers, and Partners to obtain necessary information for the successful resolution of inquiries.• Communicate with customers in a personalized, informative, courteous and diplomatic manner in order to build a strong relationship• Maintain a high level of responsiveness and efficiency in reaching a resolution that meets the customer’s expectations in a reasonable timeframe• Develop/sustain a knowledge base and degree of assurance in order to explain necessary information clearly and ensure that the customer fully understands the assistance On Call provides Show less

United States

Serve as president of the Parent Advisory Board. Act as liaison between parents and teachers. Oversee all school fundraisers/events and prepare and facilitate meetings.

Worcester, Ma

Residential rental property management. Supervise a team of 2 leasing consultants and 2 service managers. Promotion after initial 4 months as Floating Community Manager.

Lawrence, Ma

Hotel general operations management and oversight of 25 employees including four department managers. Administration of all human resources and accounting tasks at a service level following corporate procedures, policies and guidelines. Promotion after 3 successful years as a Front Office Manager and 3 years as a Front Desk Clerk.

Woburn, Ma

College Courses, Computer Science

College Courses, Hospitality Administration And Computer Science

General Manager Training Certificate