Vafa Mammadova Email & Phone Number

Bucharest, Romania

Bucharest, Romania

As a Content Moderation Specialist | Team Trainer | Quality Assurance Expert at Meta, I led a team of skilled moderators and successfully accomplished the following:1. Ensured Compliance and Accuracy:Managed content moderation processes for large-scale platforms like Meta, ensuring consistent adherence to community guidelines, legal standards, and platform policies, while maintaining a high level of content quality2.Handled Sensitive and Complex Content:Demonstrated expertise in moderating sensitive materials, including graphic content, hate speech, and misinformation, ensuring that decisions were made with professionalism and in line with platform safety protocols3.Leveraged Data for Continuous Improvement:Analyzed content trends and team performance metrics to identify areas for improvement, driving data-informed changes that enhanced process efficiency and team effectiveness4.Fostered Platform Safety and User Satisfaction:Championed initiatives to maintain platform integrity, addressing harmful content and fostering a safer online environment, which contributed to improved user trust and overall satisfactionAs a Content Moderation Specialist l specialize in moderating sensitive content, optimizing review workflows, and driving operational efficiency for large-scale platforms like Meta, where precision and compliance are paramount.

Bucharest, Romania

As a Customer Service Manager | Customer Service Ambassador at Airbnb, I led a team of dedicated agents and successfully accomplished the following:1. Ensured High-Quality Customer Support: Implemented comprehensive training programs and performance assessments, resulting in improved customer satisfaction ratings and reduced response times2. Handled Complex Customer Issues: Introduced a tiered support system with specialized agents, streamlining issue resolution and reducing escalations3. Managed Peak Season Demand: Developed workforce management strategies and cross-functional collaboration to efficiently handle increased customer inquiries during peak periods4. Empowered Agents: Encouraged autonomy and decision-making authority for agents, resulting in faster resolution times and increased customer loyalty5. Enhanced Multilingual Support: Implemented language-specific support teams and training programs, fostering a global user base and positive brand perception6. Utilized Customer Feedback and Insights: Developed robust feedback collection mechanisms and analyzed data to drive targeted process enhancements for an improved customer experience7. Fostered a Customer-Centric Culture: Conducted regular training and workshops to instill a customer-first mindset across the team, aligning efforts with Airbnb's core valuesAs a Customer Service Manager, I prioritized exceptional service, teamwork, and continuous improvement to maintain Airbnb's reputation as a leader in the hospitality and travel industry

Бухарест, Румыния

As a Customer Service Agent | Customer Support Specialist at Airbnb, I provided exceptional support and achieved the following:1. Addressed Booking Concerns and Modifications: Assisted customers promptly and accommodated booking changes efficiently2. Managed Payment and Refund Issues: Investigated discrepancies and processed refunds promptly, building trust and loyalty3. Handled Complaints and Difficult Situations: Employed active listening and empathy to resolve issues and turn dissatisfied customers into advocates4. Assisted with Account and Profile Setup: Offered step-by-step guidance and troubleshooting support for smooth account setup5. Provided Technical Support for Website and App Navigation: Assisted customers with platform navigation, enhancing user experience6. Offered International Support and Language Assistance: Utilized language skills to effectively assist global customers7. Contributed to Knowledge Sharing and Continuous Improvement: Actively participated in training sessions and shared insights for improved team efficiencyAs a Customer Support Specialist at Airbnb, I thrived in a dynamic environment, fostering positive customer interactions and contributing to the company's reputation for outstanding service

București România

As a Retail Sales Manager in a Food Sales company, I successfully addressed various challenges and achieved notable results:1. Enhanced Sales and Market Penetration: Implemented targeted marketing strategies and promotions, leading to a significant increase in sales revenue and expanded market presence2. Streamlined Inventory Management: Developed an efficient inventory control system, resulting in improved turnover rate, cost savings, and enhanced customer satisfaction3. Empowered Sales Team: Conducted comprehensive sales training and coaching, ensuring a consistent and motivated workforce4. Boosted Customer Loyalty: Established a customer loyalty program and personalized outreach campaigns, leading to increased retention and positive word-of-mouthMy leadership, strategic thinking, and customer-centric approach contributed significantly to the company's overall success and market leadership in the food sales industry

Бухарест, Румыния

As an Administrative Officer in a Business Consulting company, I actively engaged in various responsibilities, ensuring smooth operations and effective support for the organization. My key activities included:1. Office Management- Overseeing daily office operations and ensuring a well-organized workplace- Managing office supplies and inventory to optimize resource allocation- Handling incoming calls, emails, and correspondence with professionalism and efficiency2. Client and Stakeholder Interaction- Serving as the primary point of contact for clients and visitors, offering customer service- Liaising with external stakeholders to coordinate meetings and maintain positive relationships- Representing the company with a courteous and welcoming demeanor3. HR Support:- Assisting the HR department in recruitment processes, conducting initial screenings, and scheduling interviews- Ensuring confidentiality and discretion in handling sensitive employee information4. Financial Administration:- Collaborating with the Finance team to process invoices, monitor expenses, and maintain financial records- Contributing to cost efficiency by managing budget allocations and minimizing unnecessary expendituresThroughout my tenure, I demonstrated adaptability, time management, and solution-oriented approaches, contributing to the overall success and efficiency of the company. Through diligent efforts, I successfully acquired numerous clients, significantly contributing to the prosperity and success of the company. Additionally, my ability to fluently communicate in six different languages allowed me to effectively engage with a diverse range of clients, fostering stronger relationships and driving positive business outcomes.