Key responsibilities● Stakeholder engagement and building positive relationship across the team and stakeholders.● Requirement elicitation through workshops and meetings.● Business analysis and recommending solutions with the use of business process mapping.● Collaborate with product manager and product owner to manage & refine product backlog and sprint planning.● Creating the documentation - BRS, FRS, use cases, user stories and acceptance criteria.● Act as an interface between technical and non-technical group of people.● Coordinating user acceptance testing (UAT).● Stakeholder support in handholding while delivering new features/modules.● Product configuration and demos to stakeholders. ● Provide training and assistance to end-users following go-live.Achievements● Being a lead BA in the team, I got the opportunity to work as both vendor-side BA (Agile framework) and a client-side BA (Waterfall framework). ● Working as a BA on ITSM domain for the first time in career, I was able to lead and successfully deliver some of ITSM’s most complex features like USM (Unified Service Management).● I was part of a backlog clean-up exercise where within 3 months of time, we worked on more than 450 backlog tickets from the last 3 years, analysed their requirements, supplemented with technical and functional details, prioritised and ready the roadmap for release through sprint planning.

Key responsibilities● Engage with stakeholders to understand business needs and translate into Business Requirement documents (BRS).● Requirement elicitation, analysis and transform the same into Functional Requirement documents (FRS) for technical team.● Prepare use cases, user stories, process mapping, Wireframes, Mock-ups and Diagrams.● Support to scrum team throughout sprint.● Drive scrum meetings, manage product backlog and be an active part of sprint planning.● User Acceptance Testing (UAT) for quality assurance.● Product configuration, customer demos, training and support to end users.Achievements● A project implementation (integration with Salesforce Commerce Cloud) with one of the brands of a luxury fashion client in the USA emerged to be successful, so much so that we were rewarded with a contract of doing the same implementation with their remaining two brands.● Implementation of a B2B/B2C Marketplace platform and integration with payment gateways, shipping carriers, accounting software and other ecommerce platforms like Amazon, Shopify, Salesforce.

Key responsibilities* Travel to client locations and do in-person meetings for requirement gathering.* Prepare RFPs and respond to technical portions of the RFPs and tenders.* Make presentations about the products and respond to the first level of technical queries to the customer.* Conduct demos, Proof-Of-Concept of the solutions individually and jointly with other Engineers.* Offer advice/suggestions to customers from technical and functional aspects.* Work closely with Business Development/Sales Team and Tech Leads/Tech SMEs* Provide pre-sales technical support to the sales team.* Get involved in pre-sales and post-sales activities* Own all aspects of sales projects from a technical perspective.Achievements* Being the only BA in a pre-sales team, we managed to close 15+ government projects in the span of a year.* With the help of fantastic post-go-live support and relationship building efforts, my team managed to retain contract with more than 70% of clients.

Key responsibilities* Understand Customer’s business process management and requirements and translating them to software requirements.* Effectively communicating with internal teams and clients to deliver functional requirements like GUI, screen and interface designs.* Create BRS, SRS and Wireframes.* Act as an interface between business units, technology teams and support teams.* Provide training, coaching, and guidance to junior staff.* Perform user acceptance testing.* Serve as a liaison between stakeholders and users.Achievements (as a lead BA in projects)* Mobile application we developed for the client allowed them to speed up all the activities in warehouse inventory management including dispatching ordered goods much faster which resulted in decrease in order cancellation, waste of money in promotion and customer complaints.* I was given an opportunity to build up a BA team. I was able to enhance the team by adding 3 new junior BAs and lead them for a year.

Key responsibilities* Gather requirements and prepare specifications from client requirements.* Debug and find quick solutions to problems.* Identify product enhancements opportunities.* Write requirements/specifications for all new product features & additions to existing features* Participate in preparation of product demo & presentations.* Prepare Wireframes, Prototypes, Mockups.* Manual testing

Key responsibilities* Understand the client's needs and objectives.* Come up with proposed solutions to meet client needs.* Write business requirements and proposed solutions.* Interact with the development team to explain requirements.* Help the QA team in testing new requirements to ensure it meets the client's objectives.* Help the team in preparing release notes/user manual of the new features developed.* Prepare wireframes & mockups.

Key responsibilitiesGather requirements and prepare specifications from client reqGet involved in Project Analysis along with the technical team and sales team.Design Application PrototypesDevelop Applications in ASP.NET 2005(C#) with Microsoft SQL Server2005